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For Companies At a Glance
- Tasks: Optimise customer journeys and run exciting A/B tests across leading brands.
- Company: Join THG, a global leader in beauty and sports nutrition.
- Benefits: Enjoy 25 days leave, enhanced pay, and wellness support.
- Why this job: Develop your skills in a fast-paced environment with clear career progression.
- Qualifications: Degree in data or related field; interest in CRO is a plus.
- Other info: Dynamic workplace with great perks and a commitment to diversity.
The predicted salary is between 30000 - 42000 £ per year.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster.
THG Nutrition is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more. We break conventions, we’re a force for good, and we keep it real. These are the values that drive our team through every day.
As a CRO Executive at THG, you'll have the opportunity to work across multiple leading brands in a dynamic and fast-paced environment. You'll collaborate with cross-functional teams, have access to cutting-edge tools, and play a key role in optimising customer journeys. THG offers clear career progression pathways, bespoke training programmes, and exposure to industry-leading practices, making this a perfect role to develop your expertise in conversion optimisation.
As a CRO Executive, you’ll:
- Identify CRO opportunities across the customer journey, including landing pages, PDPs, PLPs, checkout, and account areas.
- Plan, execute, and analyse A/B and multivariate tests using experimentation tools.
- Translate insights into clear test hypotheses and prioritised experimentation roadmaps.
- Own test setup, QA, monitoring, and post-test analysis.
- Work closely with UX designers to validate design hypotheses and ensure user-centric solutions.
What skills and experience do I need for this role?
- A bachelor’s degree in data, communications, maths/physics, business management, or a related field is preferred.
- Interest or experience as a CRO specialist or in a similar customer success role.
- Knowledge of online customer behaviour analysis and related platforms.
- Experience in gathering and interpreting customer success information.
- Proficiency in data analytics and CRO software.
- Strong interpersonal skills and a customer-focused approach.
- Excellent organisational, prioritisation, and time management skills.
- Ability to communicate results clearly and suggest actionable next steps for improvement.
What’s in it for me?
- Access bespoke development programmes designed by our in-house L&D team.
- Develop your expertise through our upskilling programme delivered in partnership with an industry-leading training provider.
- 25 days annual leave plus bank holidays. Enjoy your birthday off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12 months.
- Access face-to-face and virtual appointments with our in-house GP.
- Access to our in-house CBT therapist.
- 24/7 Employee Assistance Programme (EAP) provided by Bupa.
- State-of-the-art on-site gym and access to an on-site physio.
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop and barber.
- Receive up to £1000 for referring the perfect candidate who passes their probation.
- Anniversary gifts for 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
CRO (Conversion Rate Optimisation) Executive - Myprotein in Manchester employer: THG
Contact Detail:
THG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRO (Conversion Rate Optimisation) Executive - Myprotein in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at THG or Myprotein. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for your interview by knowing the brands under THG. Show us you’re passionate about Myprotein and how you can contribute to optimising customer journeys. It’s all about making that connection!
✨Tip Number 3
Practice your data storytelling skills. We want to see how you can translate numbers into actionable insights. Bring examples of how you've used data to drive decisions in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at THG.
We think you need these skills to ace CRO (Conversion Rate Optimisation) Executive - Myprotein in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRO Executive role. Highlight any relevant experience in conversion rate optimisation and data analysis. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about CRO and how you can contribute to our mission at THG. Keep it engaging and personal – we love a bit of personality!
Showcase Your Analytical Skills: Since this role involves a lot of data, make sure to showcase your analytical skills in your application. Mention any tools or software you’ve used and how you’ve applied them to improve customer journeys.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at THG!
How to prepare for a job interview at THG
✨Know Your CRO Stuff
Make sure you brush up on your conversion rate optimisation knowledge. Familiarise yourself with A/B testing, customer journey analysis, and the tools used in the industry. Being able to discuss specific examples of how you've optimised conversions in the past will show you're the right fit for the role.
✨Showcase Your Analytical Skills
Prepare to demonstrate your data analytics skills during the interview. Bring examples of how you've gathered and interpreted customer behaviour data. Be ready to explain how these insights led to actionable improvements in previous roles.
✨Be User-Centric
THG values user-centric solutions, so be prepared to discuss how you've collaborated with UX designers or other teams to validate design hypotheses. Share specific instances where your focus on the customer experience led to successful outcomes.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to communicate results and suggest next steps effectively. Consider doing mock interviews with a friend to refine your communication style and ensure you can convey complex ideas simply.
