At a Glance
- Tasks: Lead a dynamic CRM team and drive customer engagement strategies.
- Company: Join THG, a global leader in beauty and sports nutrition.
- Benefits: Enjoy 25 days annual leave, enhanced pay, and wellness support.
- Other info: Access bespoke development programmes and enjoy great staff discounts.
- Why this job: Make an impact in the beauty industry while developing your career.
- Qualifications: 3+ years in CRM with strong analytical and communication skills.
The predicted salary is between 37800 - 46200 £ per year.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
With us, you’ll go further, faster. What are you waiting for?
Life at THG Beauty
We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.
By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.
THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.
Why be a CRM Manager at THG Beauty?
We are looking for an established CRM Manager to support the delivery of the CRM strategy across the UK and Ireland markets. This role will be responsible for leading a well-organised, ambitious and high-performing CRM team while ensuring the successful delivery of customer communications across email and push notifications.
You'll confidently step into an established CRM function, build strong relationships across the business, and work closely with the Senior CRM Manager to drive customer engagement, retention and commercial performance throughout the maternity cover period.
As a CRM Manager, you’ll:
- Support the Senior CRM Manager on strategic CRM projects, team development and channel growth.
- Develop monthly CRM plans across email and push notifications that align with the overall LOOKFANTASTIC CRM strategy, balancing commercial objectives with an exceptional customer experience.
- Create, optimise and manage automated customer journeys and workflows to improve engagement, retention and customer lifetime value.
- Own the delivery of monthly activation plans, including campaign briefs, execution and performance wrap-ups.
- Partner with the Retail Media team to maintain a collaborative relationship and review ongoing commercial agreements.
- Lead a test-and-learn programme across CRM channels, including planning, implementation, analysis and recommendations to continuously optimise performance.
- Identify opportunities to improve the customer journey and implement initiatives that enhance customer satisfaction, retention and lifetime value.
- Present CRM performance, insights and recommendations in trading meetings and communicate results confidently to senior stakeholders.
- Manage, coach and develop a high-performing CRM team, ensuring campaigns are delivered to a high standard while supporting individual development and career progression.
- Ensure CRM activity is delivered accurately, on time and in line with brand guidelines and business priorities.
- Keep up to date with CRM best practice, industry trends, consumer behaviour and relevant legislation.
What skills and experience do I need for this role?
- 3+ years' experience in a CRM role, with direct line management experience.
- Proven experience using CRM and marketing automation platforms.
- Strong analytical skills with the ability to interpret data and turn insights into actionable recommendations.
- Experience managing multiple campaigns and priorities in a fast-paced environment.
- Confident presenting to and influencing senior stakeholders.
- Excellent communication and stakeholder management skills.
- Highly organised, self-motivated and able to manage multiple projects simultaneously.
- Strong attention to detail.
Desirable:
- Experience working across multiple markets.
- Beauty, retail or eCommerce CRM experience.
- Experience working with loyalty programmes or customer retention initiatives.
What’s in it for me?
Career Development
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
- Access face-to-face and virtual appointments with our in-house GP.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym.
- Access to our on-site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
CRM Manager (FTC) | LOOKFANTASTIC in Manchester employer: THG
At THG Nutrition, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation. Our commitment to employee growth is evident through bespoke development programmes and a supportive environment that encourages collaboration and personal development. Located in the heart of Altrincham, our fully office-based role as a Social Commerce Executive provides unique opportunities to engage with leading brands like Myprotein while enjoying benefits such as enhanced leave, wellbeing support, and a strong focus on diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager (FTC) | LOOKFANTASTIC in Manchester
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
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We think you need these skills to ace CRM Manager (FTC) | LOOKFANTASTIC in Manchester
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at THG from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at THG specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at THG
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at THG, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show THG you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure THG that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for THG, so think on your feet and don't hesitate to showcase your creativity!
