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For Companies At a Glance
- Tasks: Execute CRM strategies to boost customer engagement through email, SMS, and app.
- Company: Join THG, a global leader in beauty and sports nutrition.
- Benefits: Enjoy 25 days leave, enhanced pay, and wellness support.
- Other info: Access to career development, gym facilities, and staff discounts.
- Why this job: Be part of a dynamic team driving health and wellness innovation.
- Qualifications: 1+ years in CRM or marketing, strong project management skills.
The predicted salary is between 30000 - 40000 £ per year.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
THG Nutrition & Wellness is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, its family of brands, Myvegan, Myvitamins and MP Activewear. We want to be the world's most empowering health movement, championing everyone to live healthier, more active lives. Our brands and people exist to break boundaries, to power and empower those who want more. We break conventions, we’re a force for good, and we keep it real. These are the values that drive us through every day.
Everything we do is done in-house, from manufacturing and new product development to content creation, e-commerce, marketing and logistics. This means we’re perfectly positioned to deliver to our vision and keep our place at the top of a fast-moving, global industry. It's an incredibly exciting time to join the team, and we’re always looking for talented people who share our vision and values to drive our Nutrition & Wellness movement forward.
Life at Nutrition & Wellness
Nutrition & Wellness is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more. We break conventions, we’re a force for good, and we keep it real. These are the values that drive our team through every day.
Why be a CRM Executive at THG?
As a CRM Executive at Myprotein, part of the THG Nutrition family, you will be instrumental in executing our CRM strategy. You will plan, support, and implement our multi-channel CRM programme, driving customer engagement and retention through email, SMS, and our app. This role is perfect for someone who thrives in a fast-paced environment and is passionate about customer interaction and marketing.
Key Responsibilities:
- Manage day-to-day CRM campaigns, including conceptualisation, briefing, production, and delivery of selected campaigns.
- Develop and implement a testing strategy to optimise the performance of email, SMS, and app communications.
- Collaborate with the broader CRM and marketing team to execute a dynamic and personalised CRM strategy, engaging customers at various stages of their purchasing journey.
- Produce and assist with the preparation of weekly, monthly, and quarterly reports to track CRM performance and identify areas for improvement.
- Work closely with our in-house creative team to develop compelling marketing materials, ensuring the creative elements of email campaigns are visually engaging and effective.
What skills and experience do I need for this role?
- Proven experience in CRM or a related marketing role (min 1+ years)
- Strong understanding of CRM principles and practices.
- Excellent project management skills with the ability to manage multiple campaigns simultaneously.
- Proficiency in CRM software and tools.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Strong communication skills, both written and verbal.
- Ability to collaborate effectively with cross-functional teams.
- Creative flair with an eye for design and detail.
What’s in it for me?
- Career Development: Access bespoke development programmes that have been designed and developed by our in-house L&D team. Develop your expertise through our upskilling programme that is delivered in partnership with an industry-leading training provider.
- Enhanced Leave: 25 days annual leave plus bank holidays. Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Unlock 2 days volunteer leave after 12-months.
- Wellbeing Support: Access face-to-face and virtual appointments with our in-house GP. Access our in-house CBT therapist. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio.
- Other Perks: Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Access to on-site barber.
We are an equal opportunities employer. We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply. Please email talent@thg.com if you require any additional support or need to make any adjustments to our recruitment process. You don’t need to disclose your disability or condition, you just need to let us know what support you need or changes you need to make. If you’re not sure, we can work with you to explore the available options.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
CRM Executive - Myprotein in Manchester employer: THG
Contact Detail:
THG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive - Myprotein in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at THG or Myprotein on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research THG's brands and their values. Show us how your skills align with our mission to empower healthier lives—this will make you stand out!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. Focus on articulating your experience in CRM and how you can contribute to our dynamic team at Myprotein.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It shows us you're genuinely interested and keeps you fresh in our minds.
We think you need these skills to ace CRM Executive - Myprotein in Manchester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about joining Myprotein and contributing to our mission of empowering healthier lives.
Tailor Your CV: Make sure to customise your CV for the CRM Executive position. Highlight your relevant experience in CRM or marketing, and don’t forget to mention any specific tools or software you’ve used that align with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at THG
✨Know Your CRM Inside Out
Before the interview, make sure you brush up on your CRM knowledge. Understand the principles and practices that drive customer engagement and retention. Be ready to discuss how you've applied these in previous roles, especially if you've managed campaigns or used CRM software.
✨Showcase Your Project Management Skills
As a CRM Executive, you'll be juggling multiple campaigns at once. Prepare examples of how you've successfully managed projects in the past. Highlight your organisational skills and any tools you use to keep everything on track. This will show them you're ready for the fast-paced environment.
✨Bring Data to the Table
THG values an analytical mindset, so come prepared with examples of how you've used data to drive decisions. Whether it's improving campaign performance or understanding customer behaviour, be ready to discuss specific metrics and outcomes from your previous work.
✨Collaborate and Communicate
This role requires working closely with various teams, so demonstrate your communication skills. Share experiences where you've collaborated effectively with others, whether in marketing or creative projects. Showing that you can work well with cross-functional teams will set you apart.