At a Glance
- Tasks: Provide world-class hair styling services and exceptional customer care.
- Company: Join THG, a global leader in beauty and nutrition with a vibrant team.
- Benefits: Enjoy flexible part-time hours and work with top beauty brands.
- Other info: Full availability including weekends is essential; we value diversity and inclusivity.
- Why this job: Be part of an exciting new store opening and make customers feel fantastic!
- Qualifications: Must have NVQ level 2 in hairdressing and salon experience.
Responsibilities
- Provides world class level of customer service and product knowledge to all customers at all times.
- Provides professional and enjoyable consultations to all customers, giving personalised, expert advice.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- The Stylist will work to keep a high occupancy level in the salon by inviting all customers back for their next appointment.
- Create a warm and welcome environment for all customers with a customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of their priority list.
- Support and be involved in events internally and externally.
Sales
- Achieve personal set goals and KPI\'s.
- Advise and sell haircare product throughout salon services.
- Confidence in rebooking the next appointment for the customer on the spot.
- Drive service, sales, loyalty and appointments with customers.
- Work within the retail space when necessary.
Operational Excellence
- Always a positive, professional and dynamic team member.
- Ensure perfect salon standards including top hygiene standards in all areas.
- Operating and managing your own calendar and bookings, working towards 100% occupancy.
- Assist in the update and maintain VM of all brands.
Qualifications
- Hairdressing qualification, NVQ level 2 as a minimum.
- Salon experience essential.
- Confident in using hot styling tools.
- Ability to blow dry hair, wet and dry, to a high standard and in good time.
- Strong passion and knowledge for salon hair care and customer service essential.
- An \'always on\' approach when at work.
- Strong communication skills.
- Full availability including weekends and bank holidays is imperative.
Company Information
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster. What are you waiting for? LOOKFANTASTIC is Europe\'s No1 online destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world\'s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty.
Role Overview
The Hair Stylist will be based in our LOOKFANTASTIC store, providing services from Scalp Diagnosis to Wet Blow Drys. It is the responsibility of the stylist to provide world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Stylist will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities. The salon services offered in the salon will be using only ColorWow products and GHD tools.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Hair Stylist | LOOKFANTASTIC (Part Time Hours) in Bristol employer: THG
At THG, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation in the heart of Bristol. As a Hair Stylist at LOOKFANTASTIC, you'll enjoy flexible part-time hours while being part of a passionate team dedicated to delivering world-class customer service and beauty experiences. With opportunities for personal growth and development, along with a commitment to diversity and inclusion, THG is the perfect place for those looking to thrive in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hair Stylist | LOOKFANTASTIC (Part Time Hours) in Bristol
✨Tip Number 1
Familiarise yourself with the products and brands that LOOKFANTASTIC offers, especially ColorWow and GHD. Being knowledgeable about these products will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with clients in a friendly and professional manner. Consider role-playing scenarios where you provide consultations or resolve customer queries to demonstrate your ability to create a warm and welcoming environment.
✨Tip Number 3
Network with other professionals in the beauty industry, whether through social media or local events. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Be prepared to discuss your previous salon experience and how it aligns with the expectations of the Hair Stylist role. Highlight specific examples of how you've achieved sales goals or provided exceptional customer service in past positions.
We think you need these skills to ace Hair Stylist | LOOKFANTASTIC (Part Time Hours) in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant hairdressing qualifications and salon experience. Emphasise your customer service skills and any specific achievements in previous roles that align with the responsibilities of a Hair Stylist at Lookfantastic.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for beauty and hair care. Mention your familiarity with ColorWow products and GHD tools, and explain how you can contribute to creating a world-class customer experience in the new Bristol store.
Showcase Your Skills:In your application, provide examples of your ability to perform high-quality blow dries and consultations. Highlight your strong communication skills and your approach to building customer relationships, as these are key aspects of the role.
Be Professional and Personable:Ensure your application reflects your professional attitude and dynamic personality. Use a friendly tone while maintaining professionalism, as Lookfantastic values a warm and welcoming environment for customers.
How to prepare for a job interview at THG
✨Showcase Your Passion for Hairdressing
Make sure to express your enthusiasm for hairdressing during the interview. Talk about your favourite techniques, products, and styles, especially those related to ColorWow and GHD tools, as these are key to the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight any experiences where you tailored your approach to meet individual customer needs, as this aligns with Lookfantastic's commitment to world-class service.
✨Be Ready to Discuss Sales Experience
Since achieving sales goals is part of the role, be prepared to discuss your experience with upselling or recommending products. Share specific instances where you successfully drove sales through your consultations.
✨Exhibit Strong Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently, and be ready to engage in a friendly conversation with the interviewer, showcasing your ability to build rapport with customers.
