At a Glance
- Tasks: Provide world-class hair styling services and exceptional customer care.
- Company: Join THG, a global leader in beauty and nutrition with a vibrant team.
- Benefits: Enjoy flexible hours, a dynamic work environment, and access to premium products.
- Other info: Full availability required, including weekends and bank holidays.
- Why this job: Be part of a passionate team that empowers customers to look and feel fantastic.
- Qualifications: Must have NVQ level 2 in hairdressing and salon experience.
Overview
Hair Stylist | LOOKFANTASTIC (22.5 hours) role at THG.
Role Overview
The Hair Stylist will be based in our LOOKFANTASTIC store, providing services from Scalp Diagnosis to Wet Blow Drys. It is the responsibility of the stylist to provide world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Stylist will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities. The salon services offered in the salon will be using only ColorWow products and GHD tools.
Responsibilities
- Provides world class level of customer service and product knowledge to all customers at all times.
- Provides professional and enjoyable consultations to all customers, giving personalised, expert advice.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- The Stylist will work to keep a high occupancy level in the salon by inviting all customers back for their next appointment.
- Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of their priority list.
- Support and be involved in events internally and externally.
Sales
- Achieve personal set goals and KPI’s.
- Advise and sell haircare products throughout salon services.
- Confidence in rebooking the next appointment for the customer on the spot.
- Drive service, sales, loyalty and appointments with customers.
- Work within the retail space when necessary.
Operational Excellence
- Always a positive, professional and dynamic team member.
- Ensure perfect salon standards including top hygiene standards in all areas.
- Operating and managing your own calendar and bookings, working towards 100% occupancy.
- Assist in the update and maintain VM of all brands.
Experience/Skills
- Hairdressing qualification, NVQ level 2 as a minimum.
- Salon experience essential.
- Confident in using hot styling tools.
- Ability to blow dry hair, wet and dry, to a high standard and in good time.
- Strong passion and knowledge for salon hair care and customer service essential.
- An \'always on\' approach when at work.
- Strong communication skills.
- Full availability including weekends and bank holidays is imperative.
Equality & Inclusion
- THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
- THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Additional information
- THG endeavours to respond to every application within 14 days. If you haven\\\'t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Technology, Information and Internet
Hair Stylist | LOOKFANTASTIC (22.5 hours) in Manchester employer: THG
At THG, we pride ourselves on being a dynamic and innovative employer, offering our Hair Stylists the opportunity to thrive in a vibrant environment dedicated to beauty excellence. With a strong focus on employee growth, we provide comprehensive training and support, ensuring that our team members can develop their skills while delivering world-class customer service. Located in the heart of the beauty industry, our LOOKFANTASTIC store fosters a collaborative culture where passion and creativity are celebrated, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Hair Stylist | LOOKFANTASTIC (22.5 hours) in Manchester
✨Tip Number 1
Familiarise yourself with the products and brands that LOOKFANTASTIC offers, especially ColorWow and GHD. Being knowledgeable about these products will not only impress during your interview but also help you provide better consultations to customers.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for clients in previous roles. This will demonstrate your commitment to providing world-class service, which is a key aspect of the Hair Stylist role.
✨Tip Number 3
Practice your communication skills, particularly in how you engage with customers. Being able to build rapport quickly and effectively will be crucial in creating a warm and welcoming environment in the salon.
✨Tip Number 4
Be prepared to discuss your experience with managing bookings and maintaining high salon standards. Highlighting your organisational skills will show that you can handle the operational aspects of the role while still focusing on customer satisfaction.
We think you need these skills to ace Hair Stylist | LOOKFANTASTIC (22.5 hours) in Manchester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the specific responsibilities and skills required for the Hair Stylist position at Lookfantastic. Tailor your application to highlight your relevant experience and qualifications.
Showcase Your Skills:In your CV and cover letter, emphasise your hairdressing qualifications, salon experience, and customer service skills. Provide examples of how you've successfully engaged with customers and achieved sales targets in previous roles.
Personalise Your Cover Letter:Write a compelling cover letter that reflects your passion for beauty and customer service. Mention why you want to work for Lookfantastic specifically and how you align with their mission to empower customers.
Proofread Your Application:Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which is crucial in the beauty industry.
How to prepare for a job interview at THG
✨Showcase Your Skills
Be prepared to demonstrate your hair styling techniques during the interview. Bring a portfolio of your work or be ready to discuss specific styles you've created, especially using ColorWow products and GHD tools.
✨Emphasise Customer Service
Since providing world-class customer service is key for this role, think of examples from your past experiences where you went above and beyond for a client. Highlight your ability to create a warm and welcoming environment.
✨Know the Brand
Familiarise yourself with LOOKFANTASTIC and its product offerings. Understanding their mission and the brands they work with will show your passion for beauty and your commitment to the role.
✨Prepare for Sales Questions
As sales are a significant part of the role, be ready to discuss how you would drive service and sales in the salon. Think about strategies for rebooking clients and upselling haircare products during consultations.
