At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming shopping experience.
- Company: Join Lookfantastic, a leading beauty retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Embrace a dynamic environment with a focus on inclusivity and diversity.
- Why this job: Be the face of beauty, helping customers find their perfect products.
- Qualifications: Passion for beauty and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities.
Service
- Provides world class level of customer service and product knowledge to all customers at all times.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list.
- Support and be involved in events internally and externally.
Sales
- Achieve personal set goals and KPI's.
- Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
- Drive service, sales, loyalty and appointments with customers.
Operational Excellence
- Always a positive, professional and dynamic team member.
- Ensure perfect store standards including top hygiene standards in all areas.
- Assist in the update and maintain VM of all brands.
Experience / Skills
- Beauty retail experience preferred but not essential.
- Strong passion for beauty and customer service essential.
- An 'always on' approach when at work.
- Strong beauty knowledge and makeup application to self and others.
- Strong communication skills.
- Full availability including weekends and bank holidays is imperative.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Beauty Brand Ambassador | Lookfantastic Store (10 Hours) in Bristol employer: THG
At Lookfantastic, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. Our Beauty Brand Ambassadors enjoy a supportive environment where they can thrive, with opportunities for personal growth and the chance to engage in exciting events. Located in a dynamic retail setting, we foster a diverse and inclusive atmosphere, ensuring every team member feels valued and empowered to deliver outstanding experiences to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Brand Ambassador | Lookfantastic Store (10 Hours) in Bristol
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like THG and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at THG and let us see your personality shine through!
We think you need these skills to ace Beauty Brand Ambassador | Lookfantastic Store (10 Hours) in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and THG.
Get Familiar with Our Brand:Before applying, take some time to learn about THG and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at THG
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress THG.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which THG will surely appreciate.
