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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming environment for beauty enthusiasts.
- Company: Join THG, a global leader in beauty and sports nutrition with a vibrant team.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth in the beauty industry.
- Why this job: Be part of a dynamic team and help customers discover their beauty potential.
- Qualifications: Passion for beauty and strong communication skills; experience is a plus but not essential.
- Other info: Embrace diversity and inclusion in a supportive workplace.
The predicted salary is between 10 - 16 £ per hour.
Overview
About THG: We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio includes leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we are powered by a team of over 2500 people who lead by example and think BIG. With us, you'll go further, faster. LOOKFANTASTIC is Europe's No1 Online Destination for Premium Beauty. We work with over 800 of the world's greatest beauty brands to bring customers the widest offering of beauty products from around the globe.
Role
The Brand Ambassador is an integral part of the team providing world class customer service to every customer. Keeping exceptional customer experience at the forefront, the Brand Ambassadors will tailor each consultation to their customer, delivering an enjoyable and natural service and going above and beyond where possible.
Responsibilities
- Provides world class level of customer service and product knowledge to all customers at all times.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcoming environment for all customers with a seamless journey from initial welcome to end of transaction.
- Resolve customer queries in a timely and professional manner and maintain customer satisfaction as a priority.
- Support and be involved in events internally and externally.
- Achieve personal set goals and KPIs.
- Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals.
- Drive service, sales, loyalty and appointments with customers.
- Always a positive, professional and dynamic team member.
- Ensure perfect store standards including top hygiene standards in all areas.
- Assist in the update and maintain VM of all brands.
Experience / Skills
- Beauty retail experience preferred but not essential.
- Strong passion for beauty and customer service essential.
- An 'always on' approach when at work.
- Strong beauty knowledge and makeup application to self and others.
- Strong communication skills.
- Full availability including weekends and bank holidays is imperative.
Equality & Inclusion
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Application & Process
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Beauty Brand Ambassador (10 Hours) | Lookfantastic Store in Bristol employer: THG
Contact Detail:
THG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Brand Ambassador (10 Hours) | Lookfantastic Store in Bristol
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with LOOKFANTASTIC's products and values. This way, when you chat with potential employers, you can show off your passion and knowledge about the beauty industry.
✨Tip Number 2
Network like a pro! Attend beauty events or workshops where you can meet people in the industry. Building connections can lead to job opportunities that aren’t even advertised yet!
✨Tip Number 3
Practice your customer service skills! Role-play with friends or family to nail down how you'd handle different customer scenarios. This will help you shine during interviews and show that you’re ready to provide world-class service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the THG family. Don’t forget to follow up if you haven’t heard back within a couple of weeks!
We think you need these skills to ace Beauty Brand Ambassador (10 Hours) | Lookfantastic Store in Bristol
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty shine through! Share your experiences and what makes you excited about the beauty industry. We want to see that spark!
Tailor Your Application: Make sure to customise your application to fit the role of a Beauty Brand Ambassador. Highlight any relevant experience or skills that align with providing exceptional customer service and building relationships.
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep it professional in your written application. Use clear language and check for any typos or errors. First impressions count, so let’s make it a good one!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at THG!
How to prepare for a job interview at THG
✨Know Your Beauty Stuff
Brush up on your beauty knowledge before the interview. Familiarise yourself with the brands Lookfantastic works with and be ready to discuss your favourite products or trends. This shows your passion for beauty and helps you connect with the interviewers.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond for a customer. This role is all about creating a warm and welcoming environment, so showcasing your experience here will definitely impress.
✨Practice Your Communication Skills
Strong communication is essential for this role. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable talking about your experiences and how they relate to the job.
✨Be Ready to Discuss KPIs
Since achieving personal goals and KPIs is part of the job, think about how you've met targets in previous roles. Be prepared to share specific examples of how you drove sales or improved customer satisfaction, as this will show you're results-oriented and ready to contribute.
