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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming shopping experience.
- Company: Join LOOKFANTASTIC, Europe's top online destination for premium beauty products.
- Benefits: Flexible hours, competitive pay, and the chance to work with top beauty brands.
- Why this job: Be part of a dynamic team and help customers feel fantastic every day.
- Qualifications: Passion for beauty and strong communication skills are essential.
- Other info: Opportunities for personal growth in a diverse and inclusive environment.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we\’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you\’ll go further, faster. What are you waiting for?
LOOKFANTASTIC
Lookfantastic is Europe\’s No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day.
We work with over 800 of the world\’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty.
We are now embarking on the exciting adventure of opening our Flagship LOOKFANTASTIC store, based in the heart of Altrincham. A destination for experiencing Beauty in a way like no other!
Beauty Brand Ambassador
* PLEASE NOTE – This role is a Seasonal Temp Position, we have positions available from 10hrs – 30hrs, to be discussed further at Interview depending on availability
Role Description
The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities.
Service
- Provides world class level of customer service and product knowledge to all customers at all times.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list
- Support and be involved in events internally and externally.
Sales
- Achieve personal set goals and KPI\’s
- Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
- Drive service, sales, loyalty and appointments with customers.
Operational Excellence
- Always a positive, professional and dynamic team member.
- Ensure perfect store standards including top hygiene standards in all areas.
- Assist in the update and maintain VM of all brands
Experience/Skills
- Beauty retail experience preferred but not essential
- Strong passion for beauty and customer service essential
- An \’always on\’ approach when at work.
- Strong beauty knowledge and makeup application to self and others.
- Strong communication skills
- Full availability including weekends and bank holidays is imperative
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven\’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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Beauty Brand Ambassador | Lookfantastic - Seasonal Temp employer: THG
Contact Detail:
THG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Brand Ambassador | Lookfantastic - Seasonal Temp
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with LOOKFANTASTIC and its products. This way, when you chat with potential employers, you can show off your passion and knowledge about their offerings.
✨Tip Number 2
Network like a pro! Attend beauty events or workshops where you can meet industry professionals. Building connections can open doors for you and give you insider info on job opportunities.
✨Tip Number 3
Practice your customer service skills! Role-play scenarios with friends or family to get comfortable with handling queries and providing that world-class service LOOKFANTASTIC is known for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be able to showcase your enthusiasm for the role directly to the team at THG.
We think you need these skills to ace Beauty Brand Ambassador | Lookfantastic - Seasonal Temp
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty shine through! Share your experiences and what makes you excited about the beauty industry. We want to see that spark!
Tailor Your Application: Make sure to customise your application for the Brand Ambassador role. Highlight any relevant experience or skills that align with our mission at LOOKFANTASTIC. We appreciate a personal touch!
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep it professional in your written application. Use clear language and structure your thoughts well. We’re looking for someone who can balance both!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at THG
✨Know Your Beauty Brands
Familiarise yourself with the brands LOOKFANTASTIC works with, like MAC and YSL. Show your passion for beauty by discussing your favourite products and how they can enhance customer experiences.
✨Customer Service is Key
Prepare to share examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to ensure a customer's satisfaction, as this role is all about creating a warm and welcoming environment.
✨Be Ready to Sell Yourself
Understand the sales goals and KPIs mentioned in the job description. Be prepared to discuss how you would drive sales through excellent customer interactions and what strategies you might use to achieve personal targets.
✨Show Your Team Spirit
This role requires a positive and dynamic team member. Think of examples where you've worked well in a team, especially in high-pressure situations, and be ready to share how you contribute to a positive work environment.
