At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming shopping experience.
- Company: Join THG, a global leader in beauty and sports nutrition.
- Benefits: Flexible hours, dynamic team environment, and opportunities for growth.
- Other info: Seasonal temp position with flexible hours available.
- Why this job: Be part of a passionate team and empower customers to feel fantastic.
- Qualifications: Strong passion for beauty and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
The Brand Ambassador is an integral part of the team providing world class customer service to every single customer.
Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities.
- Service
- Provides world class level of customer service and product knowledge to all customers at all times.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list
- Support and be involved in events internally and externally.
- Sales
- Achieve personal set goals and KPI's
- Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
- Drive service, sales, loyalty and appointments with customers.
- Operational Excellence
- Always a positive, professional and dynamic team member.
- Ensure perfect store standards including top hygiene standards in all areas.
- Assist in the update and maintain VM of all brands
Beauty retail experience preferred but not essential - Strong passion for beauty and customer service essential
- An 'always on' approach when at work.
- Strong beauty knowledge and makeup application to self and others.
- Strong communication skills
- Full availability including weekends and bank holidays is imperative
- PLEASE NOTE -This role is a Seasonal Temp Position, we have positions available from10hrs - 15hrs, to be discussed further at Interview depending on availability
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you'll go further, faster.
What are you waiting for?, Lookfantastic is Europe's No1 Online Destination for Premium Beauty.
Our mission is to empower people globally to look and feel fantastic every day.
We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe.
Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty.
Life at THG Beauty We know that beauty isn't one-size-fits-all.
Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.
THG is proud to be a Disability Confident Committed employer.
If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Beauty Brand Ambassador in Altrincham employer: THG
At THG Nutrition, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation. Our commitment to employee growth is evident through bespoke development programmes and a supportive environment that encourages collaboration and personal development. Located in the heart of Altrincham, our fully office-based role as a Social Commerce Executive provides unique opportunities to engage with leading brands like Myprotein while enjoying benefits such as enhanced leave, wellbeing support, and a strong focus on diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Brand Ambassador in Altrincham
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Beauty Brand Ambassador in Altrincham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to THG:Don’t forget to personalise your application for THG! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at THG
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that THG offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at THG and contribute positively during your temporary stint.
