Division
Location
UK, Manchester
Job Type
Full-time
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?
Role: Senior Ecommerce Manager
Reporting to: Ecommerce Director
Location: THG ICON 1, 7-9 Sunbank Lane, WA15 0AF (Fully Office Based)
As Senior Ecommerce Manager for the UK, you will own the commercial performance of Myprotein's UK website, driving profitable growth through effective ecommerce trading, customer experience and onsite optimisation.
You will set the UK ecommerce strategy, translating commercial objectives and customer insight into clear trading priorities. Combining strong commercial judgement with data-led decision-making, you will identify opportunities, drive performance and lead cross-functional teams to deliver growth.
The Details
- Own UK website performance across revenue, traffic, conversion, AOV, margin and profitability.
- Set and deliver the UK ecommerce trading strategy, translating business targets into clear priorities and action plans.
- Drive onsite trading and optimisation across merchandising, navigation, search, landing pages and promotional activity.
- Manage pricing and promotional investment, balancing revenue growth, margin and customer experience.
- Lead forecasting and performance reviews, identifying risks, opportunities and actions to maximise trading performance.
- Use customer insight, competitor activity and market trends to inform commercial decisions and identify growth opportunities.
- Partner with Marketing, CRM, Brand, Product, UX, Technology, Supply Chain and Finance to deliver the UK growth agenda.
- Drive improvements across the customer journey, increasing conversion, basket size, retention and customer lifetime value.
- Lead testing and optimisation initiatives, using clear hypotheses and measurable commercial outcomes.
- Champion AI, automation and analytics to improve decision-making, efficiency and trading effectiveness.
- Influence senior stakeholders and hold cross-functional teams accountable for delivering commercial priorities.
What We Are Looking For
- Significant experience in ecommerce, digital trading or online retail, ideally within a fast-paced DTC or consumer business.
- Proven track record of owning website performance and delivering profitable commercial growth.
- Strong understanding of ecommerce trading metrics, including revenue, conversion, AOV, margin and customer lifetime value.
- Experience developing and executing trading strategies and onsite optimisation plans.
- Strong commercial judgement, with the ability to balance growth, profitability and customer experience.
- Highly analytical and data-driven, able to turn insight into clear commercial actions.
- Proactive and autonomous, with a strong bias for action and personal accountability.
- Proven ability to influence senior stakeholders and lead cross-functional teams.
- Experience in testing, optimisation and continuous improvement.
- Confident using BI and ecommerce analytics tools, with an interest in leveraging AI and automation to improve performance.
- Clear communicator, comfortable challenging thinking and driving decisions at pace.
What’s in It for Me?
Access bespoke development programmes designed by our in‑house Learning & Development team.
Develop your expertise through our upskilling programme, delivered in partnership with an industry-leading training provider.
Enhanced Leave
25 days’ annual leave plus bank holidays.
Enjoy your birthday off, on us!
Enhanced maternity and paternity pay, depending on length of service.
Up to 10 days’ compassionate leave.
Option to buy up to 3 additional days of annual leave each year.
Unlock 2 days of volunteer leave after 12 months.
Access face‑to‑face and virtual appointments with our in‑house GP.
Access our 24/7 Employee Assistance Programme, provided by Bupa.
State‑of‑the‑
Access to our on‑site physiotherapist.
Other Perks
Save up to 12% on personal tech through our salary sacrifice scheme.
Subsidised bus pass from Manchester City Centre to our ICON office.
Up to 50% staff discount on THG brands.
On‑site staff shop and barber.
Refer someone to THG and receive up to £1,000 when they pass their probation.
Anniversary gifts when you reach 5 and 10 years of service.
We are an equal opportunities employer and welcome applications from people of all backgrounds.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Senior Ecommerce Manager (UK) - Myprotein in Manchester employer: THG plc
THG Nutrition is an exceptional employer that fosters a dynamic and innovative work culture, empowering employees to challenge the status quo and drive growth for renowned brands like Myprotein. With a strong focus on personal development and career progression, team members are encouraged to leverage data-driven insights to create impactful marketing strategies across diverse European markets, all while enjoying the benefits of a collaborative and fast-paced environment.
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