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- Tasks: Coordinate weddings and events, ensuring every detail is perfect for clients.
- Company: Join THG Ingenuity, a leader in digital commerce with top global brands.
- Benefits: Enjoy a dynamic work environment with opportunities for creativity and growth.
- Why this job: Be part of unforgettable moments, creating dream weddings and events for clients.
- Qualifications: Customer-focused, adaptable, and passionate about hospitality; experience in luxury venues preferred.
- Other info: THG Ingenuity values diversity and is committed to an inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
Wedding & Events Coordinator
The Wedding & Events Coordinator will work closely with the M&E Sales Manager, and Revenue Mgt. Team to maximise on revenue opportunities, and spot and analyse market trends within the wedding industry, through a proactive approach to couples’ & clients needs. They will also work closely with the hotel team and ensure weddings & events are fully planned with great attention to detail, in order to guarantee a flawless running of the day for the operations team and to make sure that the clients have the best experience & all expectations are exceeded. They will work towards set individual as well as team targets and KPI’s to drive revenue across key areas. The Wedding and Events Coordinator will need excellent rapport building skills, along with a creative flair, to fully understand the needs of each couple or client and manage their expectations, and will enjoy the buzz of working with the client to plan their events and create excitement throughout the process.
Key Responsibilities
- Builds and maintains an excellent relationship and rapport with couples and event clients alike
- Handles incoming wedding enquiries and conducts initial qualifying process to identify the couples visions and plans for their big day and convert into confirmed business, creating bespoke proposals and adapting wedding packages where needed
- Handles incoming event enquiries quickly and effectively identifies the client needs, tailoring the proposal to their specific requirements and convert into confirmed business
- Creates detailed and bespoke Banquet Event Orders for each wedding or event ensuring clear communication across all departments
- Meets with clients at various touch points throughout the planning process, to present the hotel facilities and services, discuss plans and confirm details
- Maximizes up-selling opportunities whenever possible and follows the guidelines, methods and tools as set by the hotel
- Works independently, well organized and initiates communication through required channels for timely services delivery
- Conducts hotels/ venues site inspections, guests meetings and handles walk-in inquiries in a professional & confident manner
- Maintains a cohesive working relationship with Sales, Marketing, Operations, F&B and any other department of the company
- Attends and provides support to any promotional activities as advised/required by the company (e.g. Wedding fairs)
- Ensures all contractual terms are met in timely manner, i.e. payments, catering requirements, guest count etc
- Handles ad-hoc projects as assigned by the manager such as market research
- Maintains up to date information and reports according to the company practices
- Understands the property product, prices, packages and overall service offering in detail (and stays up to date with any changes/updates), to an expert level, in order to be able to use this knowledge to offer a bespoke, tailor-made experience & package for each client in accordance with their personal needs & wants
Requirements
- Commercially minded and customer focused with the ability to anticipate customer needs and offer excellent customer journey from start to finish
- Positive ‘can do’ attitude & always going above and beyond for clients
- Flexible and adaptable to business needs and ad hoc tasks, able to take ownership of individual and team projects
- Copes well in high pressure environments to maintain top quality of service and work delivered throughout
- Passionate about hospitality and wedding industry and wanting to deliver a great guest experience, always putting guest needs first
- Great communicator (written and verbal) with all stakeholders (own team, other departments, guests, agents)
- Innovative and creative to identify new ways to maximise revenue and improve processes
- Immaculate attention to detail (data management, Banquet Event Orders, client communication, handovers, reporting etc)
- Experience working for a boutique, luxury property/wedding venue
- Experience using MS Office and hotel management systems including PMS, event management system, CRS & POS
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven\’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further. #J-18808-Ljbffr
Wedding & Events Coordinator - King Street Townhouse Hotel & Spa employer: THG Ingenuity
Contact Detail:
THG Ingenuity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wedding & Events Coordinator - King Street Townhouse Hotel & Spa
✨Tip Number 1
Familiarise yourself with the latest trends in the wedding and events industry. This knowledge will not only help you understand client needs better but also allow you to suggest innovative ideas during your interactions, showcasing your expertise.
✨Tip Number 2
Network with professionals in the hospitality and wedding sectors. Attend local wedding fairs or industry events to meet potential clients and partners, which can lead to valuable connections and insights that will enhance your application.
✨Tip Number 3
Develop your communication skills, both verbal and written. Being able to articulate your ideas clearly and confidently will be crucial when dealing with clients and collaborating with various departments within the hotel.
✨Tip Number 4
Showcase your organisational skills by managing mock event planning scenarios. This will demonstrate your ability to handle multiple tasks and maintain attention to detail, which are essential qualities for a Wedding & Events Coordinator.
We think you need these skills to ace Wedding & Events Coordinator - King Street Townhouse Hotel & Spa
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Wedding & Events Coordinator position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for the wedding and events industry. Mention specific experiences that demonstrate your ability to build rapport with clients and manage events effectively.
Highlight Relevant Experience: In your CV, focus on any previous roles in hospitality or event management. Use bullet points to clearly outline your achievements and how they relate to the key responsibilities listed in the job description.
Showcase Your Creativity: Since the role requires a creative flair, consider including examples of innovative ideas you've implemented in past roles. This could be in the form of a portfolio or specific anecdotes that illustrate your creativity in event planning.
How to prepare for a job interview at THG Ingenuity
✨Showcase Your Passion for Events
Make sure to express your enthusiasm for the wedding and events industry during the interview. Share any personal experiences or projects that highlight your passion, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
Given the importance of detail in event planning, prepare examples that showcase your meticulousness. Discuss how you've successfully managed complex tasks or projects in the past, ensuring nothing was overlooked.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Think of specific scenarios where you had to adapt quickly or manage client expectations, and be ready to discuss how you handled them.
✨Research the Hotel and Its Offerings
Familiarise yourself with King Street Townhouse Hotel & Spa's services, facilities, and unique selling points. This knowledge will allow you to tailor your responses and demonstrate how you can contribute to their success.
