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For Companies At a Glance
- Tasks: Deliver exceptional spa treatments and enhance guest experiences at a luxury hotel.
- Company: Join THG Ingenuity, a leader in digital commerce with a portfolio of prestigious brands.
- Benefits: Enjoy exclusive discounts, flexible working options, and continuous learning opportunities.
- Why this job: Be part of a vibrant team in a stunning environment with a focus on wellness and customer satisfaction.
- Qualifications: NVQ level 3 or equivalent; experience in beauty therapy preferred but not essential.
- Other info: Opportunity for growth in a diverse and inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking a Spa Therapist to join our talented team at King Street Townhouse Hotel. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance experience for our esteemed members and guests.
The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester's iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events.
What's in it for You?
- Exclusive room rates for you and your family
- 20% off dining at our hotel, 50% off at Hale Country Club & Spa
- Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
- In-person or video GP consultations, discounted prescriptions, and physiotherapy
- Increasing annual leave with service, plus your birthday off
- Continuous learning and development opportunities
- £250 bonus for referring a friend
- Complimentary meals during shifts and provided uniforms
- Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
- Access to in-house Wellbeing Program
- Pension scheme for financial stability
As a Spa Therapist You'll:
- Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
- Maintain a professional, clean environment ensuring that our guests/members are comfortable
- Fully understand existing treatments and procedures to effectively deliver a world class service
- Ensure that all treatment rooms are prepared and fit for purpose
- Attend weekly/monthly team meetings and events
- Deliver exceptional aftercare and retail recommendations to all clientele
- High standards of presentation and cleanliness are maintained at all times
- Delivering brand standards
- Booking in clients and taking phone calls
- Achieving treatment and retail targets
- Greet guests at reception to deliver a memorable experience
What Skills and Experience do I need for this role?
- Qualified to NVQ level 3 or equivalent
- Experience with ESPA and Elemis is preferred but not essential
- Proven experience working as part of a successful team with excellent interpersonal skills
- Previous Beauty therapy experience in a 5-star or luxury background
- Natural leadership qualities
- Impeccable attention to detail and customer service experience
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
Spa Therapist - King Street Townhouse Hotel & Spa employer: THG Ingenuity
Contact Detail:
THG Ingenuity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist - King Street Townhouse Hotel & Spa
✨Tip Number 1
Familiarise yourself with the spa treatments and products offered at King Street Townhouse, especially ESPA and Elemis. This knowledge will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of THG Ingenuity or King Street Townhouse. They can provide valuable insights about the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Highlight specific instances where you went above and beyond for clients, as this aligns with the high standards expected at a luxury establishment.
✨Tip Number 4
Showcase your passion for wellness and spa services during any interactions with the hiring team. Whether it's through your enthusiasm in conversations or your knowledge of industry trends, let your passion shine through.
We think you need these skills to ace Spa Therapist - King Street Townhouse Hotel & Spa
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and skills required for the Spa Therapist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in beauty therapy, particularly in luxury settings. Mention specific treatments you are familiar with, such as ESPA or Elemis, to demonstrate your suitability for the role.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for spa and wellness. Share why you want to work at King Street Townhouse Hotel & Spa and how you can contribute to their reputation for exceptional service.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the spa industry.
How to prepare for a job interview at THG Ingenuity
✨Show Your Passion for Wellness
Make sure to express your genuine enthusiasm for spa and wellness during the interview. Share any personal experiences or stories that highlight your passion, as this will resonate well with the interviewers at THG Ingenuity.
✨Know Your Treatments
Familiarise yourself with the treatments and products used at King Street Townhouse, especially ESPA and Elemis. Being able to discuss these in detail will demonstrate your commitment to providing exceptional service and your readiness to contribute to the team.
✨Highlight Teamwork Skills
Since the role requires working as part of a successful team, be prepared to share examples of how you've collaborated effectively in previous roles. Emphasising your interpersonal skills will show that you can fit into their team-oriented environment.
✨Prepare for Customer Service Scenarios
Think about potential customer service scenarios you might face as a Spa Therapist. Be ready to discuss how you would handle difficult situations or exceed guest expectations, showcasing your attention to detail and commitment to high standards.
