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- Tasks: Welcome guests, manage bookings, and maintain spa standards.
- Company: THG Ingenuity powers global brands through a cutting-edge digital commerce platform.
- Benefits: Enjoy exclusive discounts, flexible shifts, and continuous learning opportunities.
- Why this job: Join a vibrant team in a luxury setting with a focus on exceptional guest experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Located in Manchester's iconic King Street Townhouse, offering a unique work environment.
The predicted salary is between 24000 - 36000 £ per year.
Spa Receptionist – King Street Townhouse (Full Time)
Join to apply for the Spa Receptionist – King Street Townhouse (Full Time) role at THG Ingenuity
Spa Receptionist – King Street Townhouse (Full Time)
Join to apply for the Spa Receptionist – King Street Townhouse (Full Time) role at THG Ingenuity
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
Job Description
Location: Manchester City Centre
Position: Full-Time, Permanent
Hours: 40 hours per week, variable shifts including evenings and weekends
Salary: Competitive, reflecting your skills and experience
We are currently recruiting for an experienced Spa Receptionist to join us at King Street Townhouse Hotel. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.
The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events. Explore more about King Street Townhouse Hotel here.
Main Duties Of The Role
- Welcoming members and guests to the spa
- Ensure guests receive a warm welcome to the premises and providing a high level of hospitality, showing guests through to the relaxation areas
- Have an in-depth knowledge of all treatments that the Spa offers and be able to explain and upgrade them to the guests
- Answering phones from prospective customers and clients, taking reservations
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Processing bookings & inquiries
- Ensure that all bookings are confirmed and booked in such a way to maximise in revenue
- Ensure there are sufficient stocks of laundry and retail products at all times
- Ensure relaxation room, pre-treatment room, changing and thermal facilities are kept clean, tidy and fully stocked
Requirements
- Problem-solving abilities
- Strong communication and interpersonal skills
- Excellent customer service skills
- Flexibility and the ability to respond appropriately to changing situations
- Discretion and sensitivity
- The ability to maintain professional standards under pressure
- Strong IT skills and knowledge of booking systems and software
- Excellent administration and organisational skills
Benefits Include
- Exclusive room rates for you and your family
- 20% off dining at our hotel, 50% off at Hale Country Club & Spa
- Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
- In-person or video GP consultations, discounted prescriptions, and physiotherapy
- Increasing annual leave with service, plus your birthday off
- Continuous learning and development opportunities
- £250 bonus for referring a friend
- Complimentary meals during shifts and provided uniforms
- Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
- Access to in-house Wellbeing Program
- Pension scheme for financial stability
About Thg Experience
THG Experience is home to our portfolio of prestige event locations and luxury properties – including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content – all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.
We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.
THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team. Explore more about THG here.
Apply
To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven\’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
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Industries
Software Development
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Spa Receptionist - King Street Townhouse (Full Time) employer: THG Ingenuity
Contact Detail:
THG Ingenuity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist - King Street Townhouse (Full Time)
✨Tip Number 1
Familiarise yourself with the services and treatments offered at King Street Townhouse. Being knowledgeable about the spa's offerings will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various guest interactions, from welcoming them to addressing any concerns they may have during their visit.
✨Tip Number 3
Network with current or former employees of THG Ingenuity. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your problem-solving abilities in real-life situations. Think of examples where you've successfully handled challenging customer interactions, as this will showcase your suitability for the role.
We think you need these skills to ace Spa Receptionist - King Street Townhouse (Full Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Spa Receptionist position. Tailor your application to highlight relevant experience and skills that match what THG Ingenuity is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or hospitality roles. Highlight any specific skills mentioned in the job description, such as problem-solving abilities and strong communication skills.
Write a Personalised Cover Letter: Include a cover letter that addresses why you want to work at King Street Townhouse specifically. Mention your passion for providing excellent customer service and how your background makes you a great fit for the role.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at THG Ingenuity
✨Know the Spa Services Inside Out
Familiarise yourself with all the treatments and services offered at the spa. Be prepared to discuss these in detail during the interview, as demonstrating your knowledge will show your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult situations with grace and professionalism, as this is crucial for a Spa Receptionist.
✨Demonstrate Flexibility and Adaptability
The role requires flexibility due to variable shifts, including evenings and weekends. Be ready to discuss how you can adapt to changing situations and manage your time effectively.
✨Practice Good Communication
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions about how you would interact with guests and team members.
