Customer Service Advisor - 3-6M Contract
As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.
Key Responsibilities:
Working across multiple channels including emails, phones, live chat and social media.
Work towards achievable department targets while maintaining high level quality at each point of contact.
Engaging with customers daily in a polite, professional manner.
Assisting customer with all queries regarding product advise and general customer service queries.
Collaborate with team members and different departments to enhance overall customer experience.
Utilise ongoing training to deepen product knowledge and deliver top-notch service.
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Read more in Peacehaven employer: THG Ingenuity
THG Ingenuity is an exceptional employer that offers a dynamic and supportive work environment, perfect for those starting their leadership journey. With a focus on employee growth, you will receive hands-on experience in a cutting-edge automated operation while being encouraged to bring your innovative ideas to the table. Located at our Omega site, you'll enjoy a range of benefits including enhanced leave, wellbeing support, and significant discounts on THG brands, all while working with a diverse team committed to making a positive impact.
