At a Glance
- Tasks: Assist customers with inquiries via phone, email, live chat, and social media.
- Company: Join THG Ingenuity, a leading digital commerce ecosystem powering global brands.
- Benefits: Enjoy 25 days' leave, enhanced pay, gym access, and staff discounts.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the voice of renowned brands and make a difference in customer experiences.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 23850 - 29150 £ per year.
About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
What’s the role?
- Contract: 3 - 6 months (Dependant on business requirements)
- Location: Gadbrook Park, Northwich (Office Based)
- Shifts - Working 1pm-9pm or 3pm-11pm
- Start Date - 2nd November or 9th November
As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advice to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.
Key Responsibilities:
- Working across multiple channels including emails, phones, live chat and social media.
- Work towards achievable department targets while maintaining high level quality at each point of contact.
- Engaging with customers daily in a polite, professional manner.
- Assisting customers with all queries regarding product advice and general customer service queries.
- Collaborate with team members and different departments to enhance overall customer service.
- Utilise ongoing training to deepen product knowledge and deliver top-notch service.
Role Requirements:
- Strong written and verbal communication skills
- Willingness to learn and develop new skills
- A professional, friendly and hard-working individual.
- Early promise of showing our core values – Show up, Dig in and get it Done.
What's in it for you?
- 25 days' annual leave plus bank holidays, your birthday off, and the option to buy up to 3 additional days each year.
- Enhanced maternity and paternity pay (subject to length of service), plus up to 10 days' compassionate leave.
- Two paid volunteering days after 12 months' service.
- Access to our in-house GP, CBT therapist, dentist, physiotherapist, and a 24/7 Bupa Employee Assistance Programme.
- State-of-the-art on-site gym at our Manchester offices.
- Up to 50% staff discount across THG brands.
- Save up to 12% on personal tech through our salary sacrifice scheme.
- Access to our on-site staff shop and barber (Manchester offices).
- Earn up to £1,000 through our employee referral scheme.
- Anniversary gifts to celebrate your 5 and 10 years of service.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
Fixed Term - Customer Service Advisor Late Shift in Northwich employer: THG Ingenuity
THG Ingenuity is an exceptional employer that offers a dynamic and supportive work environment, perfect for those starting their leadership journey. With a focus on employee growth, you will receive hands-on experience in a cutting-edge automated operation while being encouraged to bring your innovative ideas to the table. Located at our Omega site, you'll enjoy a range of benefits including enhanced leave, wellbeing support, and significant discounts on THG brands, all while working with a diverse team committed to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Fixed Term - Customer Service Advisor Late Shift in Northwich
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like THG Ingenuity.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like THG Ingenuity. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Fixed Term - Customer Service Advisor Late Shift in Northwich
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to THG Ingenuity.
How to prepare for a job interview at THG Ingenuity
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in THG Ingenuity's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services THG Ingenuity offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
