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- Tasks: Assist customers with inquiries via phone, email, and social media.
- Company: THG Ingenuity powers brands through a cutting-edge digital commerce platform.
- Benefits: Enjoy 25 days annual leave, enhanced maternity/paternity pay, and wellness support.
- Why this job: Join a dynamic team, receive specialised training, and make a real impact.
- Qualifications: Fluent in Italian and English; eager to learn and grow.
- Other info: Office-based role in Northwich with flexible shifts and a supportive environment.
Join to apply for the Fixed Term – Italian Customer Service Advisor role at THG Ingenuity
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Join to apply for the Fixed Term – Italian Customer Service Advisor role at THG Ingenuity
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
What’s the role?
Location – Gadbrook Park, Northwich (Office Based)
Contract – 3 months
Shifts – Working on a shift rotation between 8am-11pm with a 1 in 3 weekend shift.
As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.
What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand.
Here at Ingenuity, when you show up, you\’re ready to put your best foot forward and be an active part of our team. We\’re looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion.
Key Responsibilities
- Working across multiple channels including emails, phones, live chat and social media.
- Work towards achievable department targets while maintaining high level quality at each point of contact.
- Engaging with customers daily in a polite, professional manner.
- Assisting customer with all queries regarding product advise and general customer service queries.
- Collaborate with team members and different departments to enhance overall customer service.
- Utilise ongoing training to deepen product knowledge and deliver top-notch service.
What are the role requirements?
- Fluent in both Italian and English, written and verbal.
- Willingness to learn and develop new skills
- A professional, friendly and hard-working individual.
- Early promise of showing our core values – Show up, Dig in and get it Done.
What’s in it for me?
Career Development
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
- Access face-to-face and virtual appointments with our in-house GP.
- Access our in-house CBT therapist.
- Access to our in-house dentist to make appointments for routine check-ups, emergency appointments and more.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym at our Manchester Offices.
- Access to our on-site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Access to on-site barber.
- Know someone who would be perfect for THG? Refer them and get up to ÂŁ1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
We are an equal opportunities employer.
We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply.
Please email talent@thg.com if you require any additional support or need to make any adjustments to our recruitment process. You don’t need to disclose your disability or condition, you just need to let us know what support you need or changes you need to make. If you’re not sure, we can work with you to explore the available options.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven\’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
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Italian Customer Service Advisor employer: THG Ingenuity
Contact Detail:
THG Ingenuity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian Customer Service Advisor
✨Tip Number 1
Familiarise yourself with THG Ingenuity's products and services. Understanding their digital commerce ecosystem will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Brush up on your Italian language skills, especially in a customer service context. Practising common phrases and responses can give you an edge when dealing with customers and show that you're prepared for the role.
✨Tip Number 3
Engage with THG Ingenuity on social media platforms. This will not only keep you updated on their latest news and initiatives but also allow you to understand their brand voice, which is crucial for a customer service role.
✨Tip Number 4
Prepare for potential scenario-based questions in your interview. Think about how you would handle various customer service situations, as this will showcase your problem-solving skills and ability to remain calm under pressure.
We think you need these skills to ace Italian Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Italian Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Language Skills: Since fluency in both Italian and English is essential, make sure to emphasise your language skills prominently in your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Showcase Customer Service Experience: Detail any previous customer service roles you’ve held, focusing on your ability to handle inquiries across various channels like phone, email, and live chat. Use specific examples to demonstrate your problem-solving skills and commitment to outstanding service.
Personalise Your Application: Address your application to the hiring team at THG Ingenuity and express your enthusiasm for the role. Mention why you want to work for them specifically and how you can contribute to their mission of providing exceptional customer service.
How to prepare for a job interview at THG Ingenuity
✨Brush Up on Your Language Skills
Since the role requires fluency in both Italian and English, make sure to practice your language skills. Be prepared to demonstrate your proficiency during the interview, whether it's through conversation or written exercises.
✨Familiarise Yourself with THG Ingenuity
Research THG Ingenuity and its products. Understanding their digital commerce ecosystem and client portfolio will help you answer questions confidently and show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare examples of how you would handle inquiries or resolve issues, showcasing your problem-solving skills and customer-centric approach.
✨Show Enthusiasm and Team Spirit
THG Ingenuity values teamwork and a positive attitude. During the interview, express your eagerness to collaborate with others and your commitment to providing exceptional service, aligning with their core values of 'Show up, Dig in, and get it Done.'
