At a Glance
- Tasks: Welcome guests, deliver spa treatments, and manage bookings with a smile.
- Company: Join THG Ingenuity, a leader in digital commerce powering global brands.
- Benefits: Enjoy exclusive discounts, flexible hours, and continuous learning opportunities.
- Other info: Flexible shifts and a supportive environment await you!
- Why this job: Be part of a vibrant team at a luxury hotel with stunning views and a fun atmosphere.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
Hybrid Spa Therapist & Receptionist
We are currently recruiting for an experienced Hybrid Spa Therapist & Receptionist to join us at King Street Townhouse Hotel. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.
The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. Explore more about King Street Townhouse Hotel here.
Main Duties Of The Role
- Welcoming members and guests to the spa
- Delivering treatments on a hybrid basis
- Ensure guests receive a warm welcome to the premises and providing a high level of hospitality, showing guests through to the relaxation areas
- Have an in-depth knowledge of all treatments that the Spa offers and be able to explain and upgrade them to the guests
- Answering phones from prospective customers and clients, taking reservations
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Processing bookings & inquiries
- Ensure that all bookings are confirmed and booked in such a way to maximise in revenue
- Ensure that there are sufficient stocks of laundry and retail products at all times
- Ensure relaxation room, pre-treatment room, changing and thermal facilities are kept clean, tidy and fully stocked
Requirements
- Problem-solving abilities
- Strong communication and interpersonal skills
- Excellent customer service skills
- Flexibility and the ability to respond appropriately to changing situations
- Discretion and sensitivity
- The ability to maintain professional standards under pressure
- Strong IT skills and knowledge of booking systems and software
- Excellent administration and organisational skills
Benefits Include
- Exclusive room rates for you and your family
- 20% off dining at our hotel, 50% off at Hale Country Club & Spa
- Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
- In-person or video GP consultations, discounted prescriptions, and physiotherapy
- Increasing annual leave with service, plus your birthday off
- Continuous learning and development opportunities
- £250 bonus for referring a friend
- Complimentary meals during shifts and provided uniforms
- Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
- Access to in-house Wellbeing Program
- Pension scheme for financial stability
About THG Experience
THG Experience curates a portfolio of exceptional hospitality destinations where considered design, world‑class facilities and intuitive service come together. Each space is crafted with intention – from beautifully designed interiors and industry‑leading wellness facilities to chef‑led dining and thoughtfully delivered experiences. Our venues set the tone for modern luxury.
Apply
To apply, please send us your up‑to‑date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
#J-18808-Ljbffr
Hybrid Spa Therapist & Receptionist - King Street Townhouse in Manchester employer: THG Ingenuity
THG Ingenuity offers an exceptional work environment in Manchester, where innovation and collaboration are at the forefront of our culture. As a Senior Windows Infrastructure Engineer, you will benefit from ongoing professional development opportunities, a supportive team atmosphere, and the chance to work with cutting-edge technologies that drive our success. Join us to be part of a forward-thinking company that values your contributions and fosters your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Spa Therapist & Receptionist - King Street Townhouse in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like THG Ingenuity. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to THG Ingenuity
Don't be shy about reaching out to THG Ingenuity directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hybrid Spa Therapist & Receptionist - King Street Townhouse in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about THG Ingenuity and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at THG Ingenuity
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
