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- Tasks: Assist customers with inquiries via chat, phone, email, and social media.
- Company: THG Ingenuity powers brands through a global digital commerce ecosystem.
- Benefits: Enjoy 25 days leave, enhanced maternity/paternity pay, and wellness support.
- Why this job: Join a dynamic team, gain product knowledge, and develop your skills.
- Qualifications: Fluent in Italian and English; eager to learn and work hard.
- Other info: Office-based role in Northwich with a supportive and inclusive culture.
Join to apply for the Fixed Term – Italian Customer Service Advisor role at THG Ingenuity
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Join to apply for the Fixed Term – Italian Customer Service Advisor role at THG Ingenuity
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
What’s the role?
Location – Gadbrook Park, Northwich (Office Based)
Contract – 3 months
Shifts – Working on a shift rotation between 8am-11pm with a 1 in 3 weekend shift.
As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.
What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand.
Here at Ingenuity, when you show up, you\’re ready to put your best foot forward and be an active part of our team. We\’re looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion.
Key Responsibilities
- Working across multiple channels including emails, phones, live chat and social media.
- Work towards achievable department targets while maintaining high level quality at each point of contact.
- Engaging with customers daily in a polite, professional manner.
- Assisting customer with all queries regarding product advise and general customer service queries.
- Collaborate with team members and different departments to enhance overall customer service.
- Utilise ongoing training to deepen product knowledge and deliver top-notch service.
What are the role requirements?
- Fluent in both Italian and English, written and verbal.
- Willingness to learn and develop new skills
- A professional, friendly and hard-working individual.
- Early promise of showing our core values – Show up, Dig in and get it Done.
What’s in it for me?
Career Development
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
- Access face-to-face and virtual appointments with our in-house GP.
- Access our in-house CBT therapist.
- Access to our in-house dentist to make appointments for routine check-ups, emergency appointments and more.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym at our Manchester Offices.
- Access to our on-site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Access to on-site barber.
- Know someone who would be perfect for THG? Refer them and get up to ÂŁ1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
We are an equal opportunities employer.
We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply.
Please email talent@thg.com if you require any additional support or need to make any adjustments to our recruitment process. You don’t need to disclose your disability or condition, you just need to let us know what support you need or changes you need to make. If you’re not sure, we can work with you to explore the available options.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven\’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
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Fixed Term - Italian Customer Service Advisor employer: THG Ingenuity
Contact Detail:
THG Ingenuity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fixed Term - Italian Customer Service Advisor
✨Tip Number 1
Familiarise yourself with THG Ingenuity's products and services. Understanding their digital commerce ecosystem will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice your communication skills in both Italian and English. Since you'll be engaging with customers across various channels, being fluent and confident in both languages will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved service quality, as this will highlight your capability to handle the role's responsibilities.
✨Tip Number 4
Be prepared to discuss your willingness to learn and adapt. THG Ingenuity values continuous development, so expressing your enthusiasm for training and growth opportunities will resonate well with the hiring team.
We think you need these skills to ace Fixed Term - Italian Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in roles where you've engaged with customers through various channels like live chat, phone, and email. Emphasise your fluency in both Italian and English.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of THG Ingenuity that attract you, such as their commitment to outstanding service and the opportunity for career development.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as problem-solving, communication, and teamwork. Provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at THG Ingenuity
✨Brush Up on Your Language Skills
Since the role requires fluency in both Italian and English, make sure to practice your language skills before the interview. Be prepared to demonstrate your proficiency in both languages during the conversation.
✨Familiarise Yourself with THG Ingenuity
Research THG Ingenuity and its products, such as THG Commerce, THG Studios, and THG Fulfilment. Understanding the company's mission and client portfolio will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare examples of how you would handle inquiries or resolve issues, showcasing your problem-solving skills and commitment to outstanding service.
✨Show Enthusiasm and Team Spirit
THG Ingenuity values individuals who are ready to dig in and tackle challenges. During the interview, express your enthusiasm for the role and highlight your ability to collaborate with team members to enhance overall customer service.
