Customer Growth Director

Join to apply for the Customer Growth Director role at THG Ingenuity

Join to apply for the Customer Growth Director role at THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Life at Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Role Overview

As the Customer Growth Director, you will play a pivotal role in driving revenue growth by identifying and capitalising on opportunities within our existing client base. This position requires a strategic thinker with a consultative sales approach and the ability to foster strong, long-term client relationships. You will be responsible for expanding client portfolios by upselling, cross-selling, and introducing new solutions tailored to their evolving needs.

Key Responsibilities

• Analyse existing client portfolios to identify revenue growth opportunities.
• Develop and execute strategies to upsell and cross-sell products or services that align with clients\’ business objectives.

Relationship Management

• Build deep, trusted relationships with key stakeholders within the client base.
• Act as a consultant, understanding clients\’ challenges and aligning solutions to meet their needs.
• Own the entire sales process for upselling and cross-selling initiatives, from initial outreach to deal closure.
• Achieve and exceed growth and revenue targets for the assigned client base.
• Collaborate with internal teams (e.g., product, marketing, customer success) to ensure a seamless client experience.

Client Insights & Feedback

• Gather insights from clients to inform product development and marketing strategies.
• Proactively identify areas for improvement and propose solutions that enhance client satisfaction and retention.

Reporting & Forecasting

• Maintain accurate records of sales activities and client interactions in CRM tools.
• Provide regular reports and forecasts on revenue growth performance and pipeline health.

Qualifications

• Proven track record in a growth-focused sales or account management role, preferably within [industry, e.g., SaaS, B2B services, technology].
• Strong consultative sales skills with the ability to uncover client needs and align them with solutions.
• Exceptional communication, negotiation, and presentation skills.
• Analytical mindset with the ability to identify growth opportunities through data-driven insights.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales analytics platforms.
• A team player with a collaborative approach and a client-first attitude

What’s in it for me?

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven\’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

Referrals increase your chances of interviewing at THG Ingenuity by 2x

Get notified about new Customer Director jobs in Manchester, England, United Kingdom.

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 6 days ago

Manchester, England, United Kingdom 2 days ago

Cheadle, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 months ago

Manchester, England, United Kingdom 1 week ago

International Sales and Marketing Director – FMCG. Fragrances of Ireland

Manchester, England, United Kingdom 4 days ago

Manchester Area, United Kingdom 4 weeks ago

Salford, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 2 weeks ago

Hospitality Manager – Family Entertainment Brand

Manchester, England, United Kingdom 6 days ago

International Sales and Marketing Director – FMCG.

Manchester Area, United Kingdom 1 week ago

Manchester Area, United Kingdom 3 days ago

Manchester, England, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 1 day ago

Manchester, England, United Kingdom 1 week ago

Warrington, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 6 months ago

Runcorn, England, United Kingdom 2 months ago

Manchester, England, United Kingdom 3 weeks ago

St Helens, England, United Kingdom 2 weeks ago

Director, Software Product Management and Marketing

Wilmslow, England, United Kingdom 2 weeks ago

Rochdale, England, United Kingdom 6 days ago

North West, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr