At a Glance
- Tasks: Welcome families and visitors, ensuring a smooth front of house experience.
- Company: Join an award-winning charity dedicated to supporting children with disabilities.
- Benefits: Enjoy holiday pay, training opportunities, and a supportive work environment.
- Other info: Be part of an inclusive community with great career development potential.
- Why this job: Make a real difference in the lives of children and their families.
- Qualifications: Excellent customer service skills and ability to connect with diverse visitors.
The predicted salary is between 20000 - 25000 £ per year.
The Yard is an award-winning charity that runs adventure play services for children with disabilities and/or additional support needs and their families. As Receptionist, you will ensure the smooth running of the front of house function, as well as providing general support and administrative duties to other teams.
Working at The Yard, you will be a key part of the team, leading our Front of House; welcoming families, groups and visitors to The Yard Glasgow, and putting them at ease. You will be able to explain The Yard to new and prospective members and advocate for our whole organisation. If you would like to work in a supportive and understanding work environment, ensuring that families feel valued and part of an inclusive community, we would love you to be part of our new team.
This job is for you if you have:
- Experience of providing excellent face-to-face customer service
- Excellent communication skills, both verbal and written
- Ability to relate well to all visitors, including children with disabilities
- Ability to work well in a team, with fellow employees and volunteers, as well as on own initiative
Benefits include: Holiday pay, training & development opportunities, life assurance, critical illness cover, company pension, health care cash back plan, employee assistance programme, free uniform.
Closing date: Tuesday 11th August at 9am. We'll acknowledge all applications and intend to hold interviews in Glasgow on Thursday 20th and Friday 21st August. The Yard aims to be an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on any grounds. The above post is subject to a PVG.
Receptionist - Glasgow employer: Theyardscotland
The Yard is an exceptional employer, offering a supportive and inclusive work environment where you can make a meaningful impact on the lives of children with disabilities and their families. Located in Glasgow, we provide comprehensive benefits including training and development opportunities, health care cash back plans, and a strong commitment to employee well-being, ensuring that our team feels valued and empowered to grow within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Theyardscotland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Theyardscotland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Theyardscotland:Your cover letter is your chance to shine! Tell us why you want to work at Theyardscotland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Theyardscotland!
How to prepare for a job interview at Theyardscotland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
