At a Glance
- Tasks: Welcome families and visitors, ensuring a smooth front of house experience.
- Company: Join The Yard, an award-winning charity supporting children with disabilities.
- Benefits: Enjoy holiday pay, training opportunities, and a supportive work environment.
- Other info: Flexible hours with a focus on teamwork and community inclusion.
- Why this job: Make a real difference in the lives of children and their families.
- Qualifications: Excellent customer service skills and ability to connect with diverse visitors.
The predicted salary is between 13.65 - 13.65 £ per hour.
The Yard is an award-winning charity that runs adventure play services for children with disabilities and/or additional support needs and their families.
As Receptionist, you will ensure the smooth running of the front of house function, as well as providing general support and administrative duties to other teams.
Working at The Yard, you will be a key part of the team, leading our Front of House; welcoming families, groups and visitors to The Yard Dundee, and putting them at ease. You will be able to explain The Yard to new and prospective members and advocate for our whole organisation.
If you would like to work in a supportive and understanding work environment, ensuring that families feel valued and part of an inclusive community, we would love you to be part of our new team.
This job is for you if you have:
- Experience of providing excellent face-to-face customer service
- Excellent communication skills, both verbal and written
- Ability to relate well to all visitors, including children with disabilities
- Ability to work well in a team, with fellow employees and volunteers, as well as on own initiative
Benefits: Holiday pay, training & development opportunities, life assurance, critical illness cover, company pension, health care cash back plan, employee assistance programme, free uniform.
Closing date: Tuesday 18th August at 9am. We'll acknowledge all applications and intend to hold interviews in Dundee on Thursday 27th and Friday 28th August.
The Yard aims to be an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on any grounds. The above post is subject to a PVG.
Receptionist - Dundee employer: Theyardscotland
The Yard is an exceptional employer, offering a supportive and inclusive work environment where you can make a meaningful impact on the lives of children with disabilities and their families. Located in Glasgow, we provide comprehensive benefits including training and development opportunities, health care cash back plans, and a strong commitment to employee well-being, ensuring that our team feels valued and empowered to grow within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Dundee
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Theyardscotland and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Theyardscotland and let us see your personality shine through!
We think you need these skills to ace Receptionist - Dundee
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Theyardscotland.
Get Familiar with Our Brand:Before applying, take some time to learn about Theyardscotland and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Theyardscotland
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Theyardscotland.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Theyardscotland will surely appreciate.
