At a Glance
- Tasks: Lead client support for the RTSM application and manage troubleshooting requests.
- Company: Join 4G Clinical, a leader in clinical trial technology with a supportive culture.
- Benefits: Enjoy competitive salary, professional development, and a collaborative work environment.
- Other info: Be part of an inclusive team that values diversity and growth.
- Why this job: Make a real impact in clinical trials while enhancing your tech and customer service skills.
- Qualifications: 3 years of software support experience and a bachelor's degree or relevant experience.
The predicted salary is between 40000 - 50000 £ per year.
The Study Project Lead will lead client support of the Randomization and Trial Supply Management (RTSM) application after clinical study go-live.
The Support Project Lead is responsible for the following:
- Customer Support
- Primary contact for clinical study sponsor after study go-live as the expert in 4G Clinical’s Prancer RTSM® application, responsible for the client’s overall support experience.
- Manage sponsor emails, providing support for troubleshooting and requests.
- Provide timely and professional responses to sponsor requests; proactively provide status updates to ensure stakeholders are informed.
- Lead client support meetings to discuss study RTSM health and open requests.
- Provide training and guidance on the use of the application.
- Primary liaison with Client Directors for support, providing updates on sponsor and study health.
- System Support
- Identify and solve technical problems.
- Drive problem-solving efforts to resolution, collaborating cross-functionally as needed.
- Configure the RTSM application for system enhancements and fixes.
- Perform System Validation of configuration updates.
- Lead User Acceptance Testing with the sponsor for system updates.
- Ensure proper documentation in specifications, support documents and JIRA.
- Support Operations
- Manage client open requests and communicate status with all interested parties.
- Delegate support tasks internally to appropriate team members and ensure work is completed with accuracy, quality and in a timely manner.
- Act as escalation point for Study Analysts (SAs), Production Support Specialists (PSSs), and Client Excellence teams for configuration change, data change and user contact questions.
- Escalate sponsor requests, issues and feedback to appropriate teams.
- Identify opportunities to improve the study IRT, product, or support processes to reduce support load and improve customer experience.
- Provide study-specific reporting and status updates as needed.
- Maintain a positive, results-oriented work environment, modeling teamwork by communicating to the team in an open, balanced, and objective manner.
Requirements
The position requires a minimum of 3 years of software application support experience in clinical trial support or the equivalent. The following skills are essential: customer service, troubleshooting, issue management, and problem resolution. The candidate must also have excellent interpersonal skills and integrity, superb attention to detail, motivation to work/learn independently and the ability to work well in a team environment.
Education and/or Certification Requirements
The candidate must possess a bachelor's degree or experience in RTSM support or information technology.
4G Clinical is proud to be an Equal Opportunity Employer, and it is foundational to how we recruit and hire our talented team. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
RTSM Study Project Lead - Level 1 in Nottingham employer: Theuniversityunion
At 4G Clinical, located in the heart of Nottingham, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Study Project Lead, you will benefit from comprehensive training, professional development opportunities, and a supportive team environment that values your contributions and encourages innovation. Join us to make a meaningful impact in clinical trial support while enjoying the vibrant atmosphere of our city-centre office.
StudySmarter Expert Advice🤫
We think this is how you could land RTSM Study Project Lead - Level 1 in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and the role inside out. We recommend practising common interview questions and even doing mock interviews with friends or family. The more prepared you are, the more confident you’ll feel when it’s time to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. We suggest mentioning something specific from the interview to make it personal and memorable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace RTSM Study Project Lead - Level 1 in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the RTSM Study Project Lead role. Highlight your experience in software application support and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Customer Service Skills:Since this role is all about client support, don’t forget to showcase your customer service experience. Share specific examples of how you've handled troubleshooting or resolved issues in the past. We love a good success story!
Be Professional Yet Personable:While we appreciate professionalism, we also value a friendly approach. Use a conversational tone in your application to reflect your interpersonal skills. Remember, we’re looking for someone who can connect with clients and colleagues alike!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Theuniversityunion
✨Know Your RTSM Inside Out
Make sure you’re well-versed in the Prancer RTSM® application. Familiarise yourself with its features and functionalities, as you'll be expected to demonstrate your expertise during the interview. Brush up on common troubleshooting scenarios and how you would handle them.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your customer service experience. Think about times when you resolved issues or improved a client's experience. Be ready to discuss how you manage sponsor emails and provide timely updates.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific technical problems you've encountered in previous roles and how you resolved them. This could involve configuring applications or leading user acceptance testing. Show that you can think critically and collaborate effectively with cross-functional teams.
✨Emphasise Teamwork and Communication
This position requires strong interpersonal skills, so be prepared to talk about how you work within a team. Share examples of how you’ve communicated openly and balanced team dynamics in past projects. Highlight your ability to delegate tasks and keep everyone informed.
