At a Glance
- Tasks: Engage with communities, manage stakeholder communications, and support local initiatives.
- Company: Join Murphy, a leading partner in water infrastructure projects across the UK and Ireland.
- Benefits: Enjoy 27 days holiday, a discretionary bonus, and a contributory pension scheme.
- Other info: Be part of a diverse team with excellent growth opportunities and a commitment to professional development.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Experience in Public Relations and stakeholder management; water project experience is a plus.
The predicted salary is between 45000 - 55000 £ per year.
Murphy is recruiting for a Customer Care Officer to join our growing Infrastructure team, delivering water infrastructure and non-infrastructure projects in partnership with Thames Water, as part of the AMP8 framework.
Murphy is a long-standing delivery partner to leading water clients across the UK and Ireland, including Thames Water, Severn Trent, Northern Ireland Water, Yorkshire Water, SES Water, Bristol Water, South East Water, and Uisce Éireann, where we operate over 25 facilities under full DBOM contracts.
A day in the life of a Murphy Customer Care Officer
- List and maintain a database of all key stakeholders and interested parties.
- Keep all stakeholders informed about the scheme and especially any activities that may affect the public.
- Support and attend client led customer/stakeholder drop-in sessions.
- Support the investigation of insurance claims on behalf of the client.
- Manage and investigate complaints, both directly and in support of the client.
- Where required join the Considerate Constructors Scheme and maintain a top score.
- Act as the main point of contact between the project and communication teams
- Working with project teams on site to build relationships with communities impacted by our work and identifying opportunities to support local initiatives in line with our values.
- Support the client’s communications manager to developing internal and external stakeholder plans including communications calendar, key messages, identifying stakeholders, developing methods of engagement.
- In tandem with the client’s communications manager, develop and deliver communications materials and content for review and agreement, as agreed with the project leadership and client.
- Proactively gathering information and updating relevant comms channels – including digital - with relevant and up-to-date content, including news stories and case studies to be used for internal and external communication.
- Work closely with site team to support any project community outreach events management including regular team events.
- Planning and delivering local information / engagement events
- Develop and plan proactive community giving programme, e. g., volunteering, school engagement, and STEM activities with any communications needs including collating case studies and success stories.
- Support emergency incidents on site as needed.
- Minimise disruption during construction, allaying unwarranted fears about delays and provide accurate and timely information.
- Advise and support the project staff on public liaison matters.
Still interested, does this sound like you?
- Demonstration of knowledge and practical application of Public Relations; and Third-Party issues in relation to construction activities.
- Computer literate with a good working knowledge of Microsoft packages.
- Proven track record of building relationships with external and internal stake holders
- Experience working on water-based projects is desirable
What’s in it for you?
- 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service
- Discretionary annual bonus and annual salary review
- Above market rate contributory pension scheme
- Life assurance, health screening and enhanced sick pay
- Enhanced maternity and paternity pay and a maternity returners bonus
- Extra weeks holiday for all employees getting married and a wedding bonus
- Subsidised canteen facilities in core locations
- Dedicated and continued investment in your professional development
- Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc
- About Murphy
Murphy is formally recognised as a sector leading employer, Platinum Investors In People accredited along with reported operating profit up 57% on prior year.
At Murphy, we are incredibly proud of our diverse workforce.
Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages.
With a forward order book of £5.8bn and £23m Invested in environmentally friendly plant in 2024 there really is #Moreto Murphy
If you are unable to apply via the usual process, please call James Hing on to discuss in more detail.
Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
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Customer Care Officer in London employer: Thetrupgrade
Murphy is an excellent employer that prioritises sustainability and environmental stewardship, making it a rewarding place for professionals passionate about making a positive impact. With a strong focus on employee development, you will have opportunities to grow your skills while working in a collaborative and supportive team environment. Located within the dynamic energy sector, this role offers unique advantages in contributing to significant projects that align with our commitment to environmentally friendly practices.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thetrupgrade. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thetrupgrade before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thetrupgrade:Your cover letter is your chance to shine! Tell us why you want to work at Thetrupgrade specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thetrupgrade!
How to prepare for a job interview at Thetrupgrade
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
