Collections Specialist - Spanish Speaking in London

What we do

The international Credit & Collections team supports revenue growth whilst mitigating risk and preventing bad debts.

We are inclusive and forward-thinking professionals who collaborate with internal partners and work closely with international agencies and their brands.

What you’ll do

The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.

• Responsible for collections on assigned accounts – proactively contacting clients via telephone, email and written correspondence to achieve collection targets;
• Issue statements and copy invoices to clients when requested;
• Maintain a high level of understanding of the status of all accounts receivable ledger for each and every customer; this includes identifying any potential issues that would prevent/delay payment for services;
• Establish and maintain effective and cooperative working relationships with internal and external customers.
• Weekly and monthly reporting to Corporate Credit and Collections Manager;
• Work closely with the Associate Manager and Credit & Collections Manager providing timely updates on a weekly basis;
• Proactively resolve issues within assigned accounts efficiently, working with other departments including billing, revenue team, order management, business development and account managers when required;
• Escalation to management team when needed to accelerate the collection process;
• Preparation and processing of payment proposals, manual payments, customer refunds – ensuring that all payments are approved, uploaded, and signed on time and anything else needed;
• Maintenance of client receivable ledgers processing account adjustments, small balance write-offs, customer reconciliations and credit memos (after proper approval is obtained);
• Ensure audit queries are answered in a timely manner;
• Support cash allocation by obtaining remittance advice to support the allocation of the clients’ payment;
• Participate in team planning meetings;
• Meet defined department goals and activity metrics;
• Provide department cover when required;
• Customers visits if required;

Who you are

• Bring 1-2 years’ experience in a high volume, high-pressure, credit and collections role preferably within the ad-tech, tech, and/or media industries;
• You may be studying towards a NCM or CICM qualification;
• Experience of working in a global collections team across different regions and currencies;
• Experience working with ERP systems, preferably Oracle Cloud;
• Previous debt management and collections software would be advantageous (e. g., FIS Get Paid);
• Strong interpersonal and communication skills and ability to build positive working relationships across the department, within different teams and at every level in the organization;
• Demonstrate good judgement and ability to prioritize and handle multiple responsibilities;
• Initiative-taking with an analytical perspective and good numerical skills;
• Able to work in a highly effective manner with a wide variety of partners to deliver exceptional, high-quality results;
• Able to handle a busy workload with conflicting priorities;
• Personable and approachable with a hands-on and can-do attitude with no place for egos;
• Strong customer service skills and the ability to liaise across multiple international locations;
• You share our corporate values of Openness, Grit, Agility, Vision, Generosity, Full-Heartedness in everything that you do.

We are an equal opportunity employer.

All aspects of employment will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As an Equal Opportunity Employer, we are committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

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When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions.

Any information you share will be handled confidentially and will not impact our hiring decisions.

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