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- Tasks: Lead client onboarding and platform implementation for a cutting-edge property management solution.
- Company: Join The Thought Exchange, a revolutionary PropTech SaaS business in Central London.
- Benefits: Enjoy hybrid work options, competitive salary, annual bonus, and great corporate perks.
- Why this job: Be part of a dynamic team transforming real estate management with significant growth opportunities.
- Qualifications: Degree-level education or equivalent experience in IT, with skills in software implementation and data analysis.
- Other info: Flexible working days with a vibrant company culture focused on innovation.
The predicted salary is between 42000 - 84000 £ per year.
Join to apply for the SaaS Solutions Manager role at The Thought Exchange, LLC Center for Personal Achievement. Established PropTech SaaS business in the process of revolutionising residential real estate management for agents and property managers are seeking a Solutions Manager to lead client onboarding, drive platform implementation and enhance their cutting-edge property management solution.
The organisation is part of a group-structured business (real estate investment management company with >£3bn Assets Under Management), located in Central London. They are in the final stages of deploying their property management solution to the market with multiple listed entities expressing significant interest. Excellent time to join with considerable scope for advancement.
Your role will be to lead assist implementation and onboarding of new clients into the platform, working with the team in familiarisation, training, and support for all systems involved in implementations. You will help address challenges presented by clients as well as come up with new ideas for platform improvements, review and document new / road-mapped requirements.
Responsibilities:- Excellent project management and communication skills will be required.
- Assist with implementation, onboarding and familiarisation of clients with the platform, together with other related applications and integrations.
- Become a system SME to help improve workflows, solve issues, identify limitations and challenges, as well as scoping improvements to the platform and assisting with testing upgrade releases of software.
- Develop / document best-practice and training materials with regards to system configuration, setup, and operation.
- Help to define business requirements and user stories for system operation and reporting.
- Provide support for business applications.
- Serve as a liaison between product vendors and internal users.
- Assist with analysis of data via SQL, Qube, Tableau, Hubspot and Excel.
- Perform systems analysis, business process analysis and design.
- Assist in writing technical specifications and user cases to meet business requirements.
- Requirements gathering, solution analysis, reporting and recommendation reports.
- Project Management including the development of project plans and performance monitoring.
- Software systems implementation, support, monitoring & troubleshooting.
- Technical, Business or Data Analysis (including an aptitude for working with large datasets across multiple platforms).
- Enterprise CRM solutions like Salesforce, HubSpot or similar.
- Experience with business intelligence and reporting, for example Tableau, PowerBI or similar.
- Some experience with finance systems, for example Sage, Qube, IRIS or similar.
- Excellent skills with Microsoft Excel, PowerPoint.
- Project planning and project management experience.
- Educated to Degree Level or equivalent experience in a Computer Science, Information Technology or related discipline.
You will need to be a self-motivated, tech savvy individual with high energy and strict attention to detail. You must be a highly effective communicator, both written and verbally.
Desirable Experience:- Experience with property management software MRI Qube, Yardi or similar.
- Experience with Microsoft SQL.
- Experience with ETL Tools and Data Migration.
- Experience with Data Analysis, Data mapping and UML.
- Experience with programming languages (Python, Ruby, C++, PHP, etc).
Hybrid: 2-4 days onsite (the business work from home every Friday, but some flexibility will be required on other days depending on requirements of the business).
50k - 60k basic + annual bonus + benefits.
Seniority level: Entry level.
Employment type: Full-time.
Job function: Management.
Industries: Strategic Management Services.
SaaS Solutions Manager employer: Thethoughtexchange
Contact Detail:
Thethoughtexchange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Solutions Manager
✨Tip Number 1
Familiarise yourself with the specific SaaS products mentioned in the job description, such as Salesforce, HubSpot, and Tableau. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Network with current or former employees of The Thought Exchange, LLC. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your project management experience in detail. Since this role requires excellent project management skills, think of specific examples where you've successfully led projects, particularly in a SaaS or tech environment.
✨Tip Number 4
Brush up on your data analysis skills, especially with SQL and Excel. Being able to showcase your ability to analyse large datasets and derive insights will set you apart from other candidates and align well with the job requirements.
We think you need these skills to ace SaaS Solutions Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS solutions, client onboarding, and project management. Use keywords from the job description, such as 'CRM', 'BI Tooling', and 'data analysis' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to lead client onboarding and improve workflows, as well as your familiarity with tools like Salesforce or Tableau.
Showcase Your Technical Skills: Highlight your technical skills related to software implementation and data analysis. Provide examples of how you've used SQL, Excel, or BI tools in previous roles to solve problems or enhance processes.
Prepare for Potential Questions: Think about how you would address challenges clients might face during onboarding. Be ready to discuss your approach to project management and how you would document best practices and training materials.
How to prepare for a job interview at Thethoughtexchange
✨Know Your SaaS Solutions
Make sure you have a solid understanding of SaaS products and their implementation processes. Be prepared to discuss your experience with client onboarding and how you've successfully managed similar projects in the past.
✨Demonstrate Technical Proficiency
Familiarise yourself with the specific tools mentioned in the job description, such as Salesforce, HubSpot, Tableau, and SQL. Be ready to provide examples of how you've used these tools to solve problems or improve workflows.
✨Showcase Project Management Skills
Highlight your project management experience by discussing specific projects you've led. Emphasise your ability to develop project plans, monitor performance, and adapt to changing requirements, especially in a tech environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client challenges. Prepare scenarios where you've had to troubleshoot issues or implement improvements, and be ready to explain your thought process.
