People and Culture Manager in London

Our vision is to be the world’s most thoughtful villa company. To achieve our vision, we are thoughtful, we work with integrity, and we take a principled, considerate, proactive and passionate approach to what we do. Every day.

Job Location: London

Job Type: Full-Time, Permanent

Job Purpose: This role will manage the day-to-day People and Culture operations of The Thinking Traveller, including employee relations, recruitment, payroll, and HR operations. You will play a key role in supporting projects that will enhance Thinker engagement and wellbeing, while acting as a business partner to the Company by providing high quality and efficient P&C advice and support in a manner that retains and enhances TTT’s ‘thoughtful’ culture.

Reports To: Director of People & Culture

Direct Reports: People & Culture Advisor

Working Partnerships: Senior Leadership Team, Managers, Thinkers, Contractors

JOB ACCOUNTABILITIES

• Employee Relations: In support of the Director People & Culture, ensure the harmonisation of our four geographic locations (UK, Italy, Greece & US), including alignment of benefits, terms and conditions, and HR and payroll processes plus organisation design/change. Managing complex employee relations casework (dispute resolution, disciplinary, grievance, absence, redundancy, termination). Developing, communicating and implementing new policies, with existing policies and Employee Handbook being reviewed on a rolling basis.
• Recruitment: Managing and planning the recruitment and selection process, assisting and advising line managers in compiling job descriptions, interview questions and role-based assessments. Assisting with shortlisting and attending interviews as required, contributing towards the selection of successful candidates. Utilising the TTT website and other online sources to maximise talent recruitment and minimise recruitment costs. Partnering with external recruiters and managing the PSL, negotiating rates and terms and conditions.
• Payroll, reward and benefits: Overseeing the delivery of monthly payroll processes in UK, Italy, Greece and US (via a PEO model) in support of the People & Culture Advisor, liaising with outsourced payroll providers in each country, ensuring it is processed accurately and in a timely manner. Overseeing the administration of pension and benefits schemes, in support of the People & Culture Advisor. Communicating TTT’s benefits to Thinkers, recommending and facilitating roll-out of new benefit plans and programmes. Supporting the annual pay review process with responsibility for salary benchmarking.
• HR Operations: Providing accurate and timely advice to Thinkers, managers and Senior Leadership Team on all P&C related matters. Overseeing all P&C administration, supporting the People & Culture Advisor with the preparation of contracts, offer letters, contract variation letters and reference requests. Ensuring our HRIS (BambooHR) is kept up to date and accurate at all times and that the system is used to its full potential. Developing reporting on P&C KPIs, providing analysis and recommendations. Supporting the Director of People & Culture with budgeting, headcount planning processes and monthly Board reporting.
• Performance management: Oversight of the annual Performance Development Plan, supporting Thinkers and coaching line managers to achieve optimum feedback and goal setting. Leading with probation reviews, performance management and exit interviews.
• Training, development and engagement: Ensuring all new Thinkers are provided with an exceptional induction programme, alongside the People & Culture Advisor, ensuring TTT’s culture and values are richly established and shared. Working closely the SLT and managers on training and development initiatives. Supporting SLT with employee engagement initiatives (welcome lunches and social events, ‘Most Valued Thinker’ scheme, etc.).
• Diversity, Equity and Inclusion: Ensuring communications (job descriptions, internal documents etc.) use gender-neutral and non-discriminatory language. Reviewing selection criteria to verify they’re objective and strictly job-related. Advising managers on how to select, manage, evaluate and retain diverse employees. Recommending benefits that cater to all employees. Designing policies that reinforce diversity in the workplace, address all kinds of harassment and protect minority groups. Organising training for Thinkers on topics related to diversity, equity, and inclusion.
• Other: Sharing knowledge about European and US employment legislation and working practices with the rest of the People & Culture team, and, in turn, developing your working knowledge on changes to employment law and working practices. Supporting Health & Safety requirements for Thinkers.

PERSON SPECIFICATION

Essential: Demonstrable generalist HR experience at Senior Advisor / Manager level. Strong knowledge of UK employment legislation and good practice, with ability to deliver advice on a range of HR issues. Experienced in providing European HR support (Italy or Greece preferred) with a working knowledge of relevant employment legislation and working practices. Knowledge and experience of leading payroll processes with outsourced payroll providers. Demonstrable experience of developing and support line managers and employees through change. Exceptional organisational and communication skills together with proven leadership capabilities. Personable with the ability to build trust and rapport at all levels. Experience of HRIS / LMS is essential (BambooHR preferred).

Desirable: Experience of working with EOR and/or PEO models of employment. Fluency in a second language (Greek and/or Italian in particular). CIPD qualification.

Our Commitment to Equity, Diversity and Inclusion: At The Thinking Traveller, we value and prioritise diversity and inclusion within our workplace, recognising the importance of ongoing improvement in this area. Our goal is to cultivate a thoughtful culture where every individual feels genuinely appreciated, respected, and included. We firmly believe that by attracting a diverse group of talented individuals, we can benefit from a wide range of perspectives, experiences, and ideas. This diverse tapestry of Thinkers enables us to deliver exceptional results to our esteemed clients. We welcome applicants from all backgrounds, irrespective of race, ethnicity, gender, sexual orientation, religion, age, or disability. If you are considering joining our team, we encourage you to apply and inform us if any adjustments are required during our recruitment processes. Your unique perspective and potential contributions are valued, as we strive to create an environment that is inclusive and supportive to all.