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- Tasks: Lead the adoption of a customer insight platform and drive impactful change across teams.
- Company: Join a dynamic FMCG client in West Yorkshire with a supportive team culture.
- Benefits: Competitive salary, learning opportunities, and a chance to shape a growing tech.
- Other info: Foster a data-driven culture and collaborate with high-performing teams.
- Why this job: Make a real impact by integrating insights into commercial processes and driving success.
- Qualifications: 5+ years in retail analytics or category management with strong analytical and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid (Yorkshire, onsite 3+ days/week)
Reports to: Retail Insights Director
About the Role
We’re looking for a Customer Success Manager to join our growing team for our FMCG client in West Yorkshire. This role is accountable for ensuring the retailer’s customer insight platform is embedded, adopted, and actively used by commercial teams, delivering high impact and value realisation.
Key Responsibilities
- Drive Adoption & Change
- Lead adoption of the insight platform across commercial teams and beyond.
- Deliver onboarding, training, and ongoing enablement.
- Deliver change management best practice to accelerate adoption.
- Embed into Commercial Processes
- Integrate insights into core commercial workflows (category planning, promotions, pricing, range, media).
- Ensure insights are practical, timely, and aligned to how teams work.
- Track Engagement & Value
- Monitor usage, engagement, and adoption health.
- Identify gaps and take action to improve usage.
- Measure and socialise commercial value and ROI.
- Ensure stakeholders translate insight into action effectively.
- Build Advocacy
- Capture high-impact use cases from commercial teams.
- Create clear case studies to demonstrate and socialise impact.
- Stakeholder Management
- Act as the day‑to‑day trainer to commercial teams.
- Feed user insight and needs into the insight roadmap.
What Success Looks Like
- Insight platform is widely used by commercial teams across a range of use cases.
- Insights are integrated into key processes such as range reviews.
- Clear, measurable commercial impact delivered.
- Strong trust and engagement with retail stakeholders.
What We’re Looking For
- 5+ years’ experience in retail analytics, insights, or category management within FMCG or consumer retail sectors.
- Strong analytical skills and ability to synthesise data into actionable insights.
- Exceptional communication and presentation skills to effectively convey these insights to key stakeholders.
- Proven experience across the key tenets of category management including ranging, pricing, promotions and customer behaviour to drive growth and profitability.
- Passion for solving complex problems, proactive, curious, and commercially minded.
- Foster a data‑driven and customer centric culture through collaboration, change management and thought leadership.
Benefits
- Competitive salary (based on experience).
- Opportunities to learn, develop, and shape a growing tech in its infancy.
- A supportive, high‑performing team culture.
Customer Success Manager in Bradford employer: Thetecsagroup
Contact Detail:
Thetecsagroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success. Think about how you can showcase your experience in retail analytics and category management to impress the hiring team.
✨Tip Number 3
Showcase your passion for the role! When you get the chance to chat with potential employers, let them know why you're excited about driving adoption of insight platforms and how you can add value to their teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in retail analytics and category management. We want to see how your skills align with the role of Customer Success Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, it’s crucial to demonstrate your exceptional communication abilities. Use clear and concise language in your application to reflect how you can convey insights effectively to commercial teams.
Highlight Your Problem-Solving Skills: We’re looking for someone who’s proactive and curious about solving complex problems. In your application, share specific examples of challenges you’ve faced in previous roles and how you tackled them to drive growth and profitability.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Thetecsagroup
✨Know Your Insights
Make sure you’re well-versed in the latest trends and insights within the FMCG sector. Brush up on how data can drive commercial success, and be ready to discuss specific examples of how you've used insights to influence decision-making in previous roles.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to convey complex insights clearly. Prepare to demonstrate your communication prowess by sharing past experiences where you successfully trained teams or presented findings to stakeholders. Use the STAR method to structure your responses.
✨Demonstrate Change Management Experience
Highlight your experience in driving adoption and change within teams. Be prepared to discuss strategies you've implemented to encourage engagement with new tools or processes, and how you measured their success. This will show your proactive approach to embedding insights into workflows.
✨Engage with Stakeholder Management
Prepare to talk about your experience in managing relationships with various stakeholders. Think of examples where you’ve built trust and advocacy among teams, and how you’ve captured high-impact use cases. This will illustrate your ability to translate insights into actionable outcomes.