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- Tasks: Join our reservations team to deliver top-notch service and manage bookings.
- Company: A dynamic social network focused on providing exceptional guest experiences.
- Benefits: Enjoy annual leave, learning opportunities, team incentives, and fun monthly events.
- Why this job: Perfect for those passionate about customer satisfaction and building relationships in a vibrant environment.
- Qualifications: Sales or reservations experience is a plus; strong communication skills and a flexible attitude are essential.
- Other info: Office-based role in London with a competitive salary and recognition awards.
The predicted salary is between 23000 - 26000 £ per year.
A fantastic opportunity has arisen for a Reservations Agent to join our busy reservations department. You will use your experience, energy and skills to ensure each guest receives high-quality service to ensure the smooth and efficient running of the operation whilst maintaining internal and external communication to a five star standard. This is a target-based and varied position that will require sales, customer care, network relationship building and administration experience.
Key Tasks & Responsibilities:
- Responding rapidly to web, email and phone-based enquiries
- Consistently delivering departmental KPIs and SLAs
- Forging good relationships with direct corporate accounts
- Responding & converting enquiries into bookings
- Supporting the Account manager in admin work for key accounts
- Dealing with complaints & communicating effectively with other departments and highlighting any problems that arise, working to find solutions
- Customer focussed & developing lasting relationships with new and existing corporate and leisure clients and apartment providers
- Flexible attitude to working outside of core job role when necessary
Skills & Experience:
This role would suit somebody currently in a sales/reservations-centric role and who is seeking a new and exciting challenge. Experience of generating sales and bookings. You will have a high degree of self motivation & ability to work unsupervised, prioritising tasks with the ability to work under pressure and to tight deadlines. You may already be working in hotels, travel or serviced apartments and this would be advantageous but not essential. What is essential is your personal passion for guest satisfaction & excellent service delivery including telephone manner; experience of CRM systems, good command of English and a flexible approach to your work.
What do we offer?
- Annual leave plus public holidays
- Learning and Development program
- Company-wide & Team incentives
- Monthly employee recognition leading to Annual recognition awards
- Recommend a friend bonus scheme
- Overseas office visits
- Monthly Social events such as authentic home-made cuisine tasting, bowling, film nights, and so on.
Job Types: Full-time, Permanent, the role is office based in London
Salary: £23,000.00-£26,000.00 per year depending on experience
Account Support Executive employer: TheSqua.re
Contact Detail:
TheSqua.re Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Support Executive
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what we stand for at StudySmarter will help you align your responses during any interviews, showcasing how your personal values match ours.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your ability to handle customer enquiries and complaints effectively. Highlighting your problem-solving skills will show us that you can maintain high service standards under pressure.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Showcase your sales experience by preparing to discuss how you've successfully converted enquiries into bookings in previous roles. We’re looking for candidates who can demonstrate a track record of achieving targets and building relationships.
We think you need these skills to ace Account Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer care, and administration. Emphasise any previous roles in reservations or similar positions, showcasing your ability to meet KPIs and SLAs.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for guest satisfaction and excellent service delivery. Mention specific examples of how you've successfully handled enquiries, built relationships, and resolved complaints in past roles.
Showcase Your Skills: In your application, clearly outline your skills related to CRM systems, communication, and multitasking. Highlight your ability to work under pressure and meet tight deadlines, as these are crucial for the role.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at TheSqua.re
✨Showcase Your Customer Service Skills
Since the role focuses heavily on guest satisfaction, be prepared to share specific examples of how you've provided excellent customer service in previous positions. Highlight any experiences where you turned a negative situation into a positive outcome.
✨Demonstrate Your Sales Acumen
As this position involves converting enquiries into bookings, discuss your sales experience and any strategies you've used to meet or exceed targets. Be ready to explain how you approach sales while maintaining a strong focus on customer care.
✨Emphasise Relationship Building
The job requires forging good relationships with corporate accounts. Talk about your experience in building and maintaining professional relationships, and provide examples of how these relationships have benefited your previous employers.
✨Prepare for Problem-Solving Questions
Given the need to deal with complaints and highlight problems, think of scenarios where you've successfully resolved issues. Prepare to discuss your thought process and the steps you took to find effective solutions.
