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- Tasks: Provide top-notch service and support to guests while managing bookings and enquiries.
- Company: Join a vibrant team in a fast-paced reservations department.
- Benefits: Competitive salary, annual leave, learning opportunities, and fun social events.
- Why this job: Make a real impact on guest experiences and build lasting relationships.
- Qualifications: Sales or reservations experience, strong communication skills, and a passion for customer satisfaction.
- Other info: Enjoy a dynamic work environment with exciting team incentives and recognition programs.
The predicted salary is between 20000 - 26000 £ per year.
A fantastic opportunity has arisen for a Reservations Agent to join our busy reservations department. You will use your experience, energy and skills to ensure each guest receives high-quality service to ensure the smooth and efficient running of the operation whilst maintaining internal and external communication to a five star standard. This is a target-based and varied position that will require sales, customer care, network relationship building and administration experience.
Key Tasks & Responsibilities
- Responding rapidly to web, email and phone-based enquiries
- Consistently delivering departmental KPIs and SLAs
- Forging good relationships with direct corporate accounts
- Responding & converting enquiries into bookings
- Supporting the Account manager in admin work for key accounts
- Dealing with complaints & communicating effectively with other departments and highlighting any problems that arise, working to find solutions
- Customer focussed & developing lasting relationships with new and existing corporate and leisure clients and apartment providers
- Flexible attitude to working outside of core job role when necessary
Skills & Experience
This role would suit somebody currently in a sales / reservations-centric role and who is seeking a new and exciting challenge. Experience of generating sales and bookings. You will have a high degree of self motivation & ability to work unsupervised, prioritising tasks with the ability to work under pressure and to tight deadlines. You may already be working in hotels, travel or serviced apartments and this would be advantageous but not essential. What is essential is your personal passion for guest satisfaction & excellent service delivery including telephone manner; experience of CRM systems, good command of English and a flexible approach to your work.
What do we offer?
- Competitive salary
- Annual leave plus public holidays
- Learning and Development program
- Company-wide & Team incentives
- Monthly employee recognition leading to Annual recognition awards
- Recommend a friend bonus scheme
- Overseas office visits
- Regular Senior Manager catch-ups
- Monthly Social events such as authentic home-made cuisine tasting, bowling, film nights, and so on.
Job Types Full-time, Permanent, the role is office based in London
Salary £23,000.00-£26,000.00 per year depending on experience
Account Support Executive employer: TheSqua.re
Contact Detail:
TheSqua.re Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Support Executive
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Support Executive. Highlight your sales and customer care skills, and don’t forget to mention any relevant achievements.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenge.
We think you need these skills to ace Account Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Support Executive role. Highlight your sales and customer care experience, and don’t forget to mention any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for guest satisfaction and excellent service delivery. Share specific examples of how you've built relationships and dealt with challenges in previous roles. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and effectively. Whether it’s through your writing style or how you structure your application, we want to see that you can communicate like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at TheSqua.re
✨Know Your Stuff
Before the interview, make sure you understand the role of an Account Support Executive inside out. Familiarise yourself with the key tasks and responsibilities mentioned in the job description, especially around customer care and relationship building. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Sales Skills
Since this role is target-based, be ready to discuss your previous sales experiences. Prepare specific examples of how you've successfully converted enquiries into bookings or dealt with complaints. Highlighting your achievements will demonstrate your capability and passion for guest satisfaction.
✨Practice Your Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you handle customer queries or complaints. You might even want to do a mock interview with a friend to get comfortable with your delivery.
✨Be Ready to Adapt
The job requires a flexible attitude, so be prepared to discuss how you've adapted to changing situations in the past. Think of examples where you've gone above and beyond your core responsibilities to ensure smooth operations. This will show that you're a team player who can handle pressure.
