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- Tasks: Join our Reservations team as an Account Support Executive, ensuring top-notch service and smooth operations.
- Company: TheSqua.re is a leading digital corporate housing company, known for luxury accommodations worldwide.
- Benefits: Enjoy competitive salary, annual leave, learning programs, and fun monthly social events.
- Why this job: Be part of a fast-growing company with a focus on guest satisfaction and a vibrant team culture.
- Qualifications: Ideal for those with sales or reservations experience, strong motivation, and a passion for customer service.
- Other info: This full-time role is office-based in West London, offering a salary of £23K - £26K plus commissions.
The predicted salary is between 23000 - 26000 £ per year.
Here at TheSqua.re we have a great opportunity for a Account Support Executive to join our expanding Reservations team.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Our mission at TheSqua.re is to be the world’s best loved digital corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations – beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service / account management levels. It\’s no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm’s 50% annual growth for several years in a row.
We have also recently launched TheSquare.AI, our new customisable booking platform designed to allow corporate clients to set up their global travel programme their own way.
From offices in New York, London and New Delhi, we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon to go public tech companies.
A fantastic opportunity has arisen for a Reservations Agent to join our busy reservations department. You will use your experience, energy and skills to ensure each guest receives high-quality service to ensure the smooth and efficient running of the operation whilst maintaining internal and external communication to a five star standard.
This is a target-based and varied position that will require sales, customer care, network relationship building and administration experience.
Key Tasks & Responsibilities:
* Responding rapidly to web, email and phone-based enquiries
* Consistently delivering departmental KPIs and SLAs
* Forging good relationships with direct corporate accounts
* Responding & converting enquiries into bookings
* Supporting the Account manager in admin work for key accounts
* Dealing with complaints & communicating effectively with other departments and highlighting any problems that arise, working to find solutions
* Customer focussed & developing lasting relationships with new and existing corporate and leisure clients and apartment providers
* Flexible attitude to working outside of core job role when necessary
Skills & Experience
* This role would suit somebody currently in a sales/reservations-centric role and who is seeking a new and exciting challenge.
* Experience of generating sales and bookings
* You will have a high degree of self motivation & ability to work unsupervised, prioritising tasks with the ability to work under pressure and to tight deadlines.
* You may already be working in hotels, travel or serviced apartments and this would be advantageous but not essential.
* What is essential is your personal passion for guest satisfaction & excellent service delivery including telephone manner; experience of CRM systems, good command of English and a flexible approach to your work.
What do we offer?
* Competitive salary
* Annual leave plus public holidays
* Learning and Development program
* Company-wide & Team incentives
* Monthly employee recognition leading to Annual recognition awards
* Recommend a friend bonus scheme
* Overseas office visits
* Regular Senior Manager catch-ups
* Monthly Social events such as authentic home-made cuisine tasting, bowling, film nights, and so on.
Job Types: Full-time, Permanent, the role is office based in West London
Salary is between 23K – 26K BOE + commissions
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
* Company events
* Company pension
* Referral programme
Schedule:
* 8 hour shift
* Monday to Friday
Work authorisation:
* United Kingdom (required)
Work Location: In person
Account Support Executive - Network employer: TheSqua.re Serviced Apartments
Contact Detail:
TheSqua.re Serviced Apartments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Support Executive - Network
✨Tip Number 1
Familiarise yourself with TheSqua.re's mission and values. Understanding their commitment to customer satisfaction and high-quality service will help you align your responses during interviews, showcasing how your personal passion for guest satisfaction fits into their culture.
✨Tip Number 2
Network with current or former employees of TheSqua.re on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to handle customer inquiries and complaints effectively. Highlighting your problem-solving skills and ability to maintain a positive attitude under pressure will resonate well with the hiring team.
✨Tip Number 4
Showcase your familiarity with CRM systems and any relevant technology. Since TheSqua.re uses a proprietary suite of technology, demonstrating your tech-savviness and willingness to learn new systems can set you apart from other candidates.
We think you need these skills to ace Account Support Executive - Network
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Account Support Executive position. Tailor your application to highlight relevant experience in sales, customer care, and relationship building.
Craft a Compelling CV: Your CV should clearly showcase your experience in reservations or sales roles. Include specific achievements, such as KPIs met or customer satisfaction scores, to demonstrate your capability in delivering high-quality service.
Write a Tailored Cover Letter: In your cover letter, express your passion for guest satisfaction and excellent service delivery. Mention any relevant experience with CRM systems and your ability to work under pressure, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at TheSqua.re Serviced Apartments
✨Know the Company Inside Out
Before your interview, make sure you research TheSqua.re thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As an Account Support Executive, you'll need to showcase your ability to provide excellent customer service. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved complaints, highlighting your communication skills and problem-solving abilities.
✨Highlight Your Sales Experience
Since this role involves converting enquiries into bookings, be ready to discuss your sales experience. Share specific instances where you've met or exceeded sales targets, and explain the strategies you used to achieve those results.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle various situations, such as dealing with a difficult client or managing multiple tasks under pressure. Practising your responses to these types of questions can help you feel more confident during the interview.