At a Glance
- Tasks: Manage relationships with serviced apartment suppliers and ensure team performance meets targets.
- Company: Join TheSqua.re, a leading digital corporate housing company with a global presence.
- Benefits: Enjoy 28 days holiday, birthday off, performance bonuses, and health benefits.
- Other info: Dynamic role with opportunities for travel and professional development.
- Why this job: Be part of a fast-growing company making a real impact in the travel industry.
- Qualifications: Strong organisational skills, negotiation abilities, and experience in serviced apartments.
The predicted salary is between 45000 - 55000 £ per year.
Here at TheSqua.re we have a great opportunity for a Serviced Apartments Partner Relationships Manager to join our expanding team. Our mission at TheSqua.re is to be the world's best loved digital corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations - beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service / account management levels. It's no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm's 50% annual growth for several years in a row.
We have also recently launched TheSquare.AI, our new customisable booking platform designed to allow corporate clients to set up their global travel programme their own way. From offices in London, New Delhi and virtual offices in Singapore and Dubai we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon to go public tech companies.
As you will be working very closely with the Head of Global Partner Relationship, it is crucial that support is precise and accurate along with attention to detail.
Key Tasks & Responsibilities- Working closely with the Head of Global Supply Chain to ensure that the 5 region team supplier managers are working within the company SOPs and reaching their KPIs on a monthly basis.
- Weekly meetings with regional supply chain team with minutes and action plans.
- End of month review with region supply chain team of their KPI.
- Travelling to US, India and other parts of Europe for training requirements.
- Setting monthly targets for each region.
- Monthly review of teams performance on: Evaluate and KPIs, Supplier growth, Catalogue Management, Promoting in house systems (EcoGrade + APS), Analyse productivity for Regional Teams.
- Following company SOPs and SLAs ensuring they are updated.
- Set bonus structure for each team member and reporting targets at end of each month.
- Ensuring that all suppliers have signed our online Partnership agreements.
- Negotiation of rates with suppliers for corporate clients.
- Managing suppliers feedback - working closely with reservation team on reviews.
- Maintain a high level of customer service as a core value of TheSqua.re.
- Liaise with both sales and reservation teams and suppliers.
- Establish and maintain collaborative relationships with multiple departments.
- Be able to work with team members in different countries and time zones.
- Able to give presentations to clients on supply chain benefits.
- Supervising and training supply chain team.
- Attended Industry Networking events in person or outside country.
- Interview new candidates as the team grows and expands.
- Attend supplier networking meetings as required.
- Attend exhibitions and conferences as requested.
- Be able to travel to each of the regions as and when required.
- Strong organisational skills, with proven strength in administration.
- Understanding of Serviced Apartments.
- Advanced knowledge of Microsoft Office especially Excel.
- Strong interpersonal, communication and management skills.
- Ability to perform well without close supervision.
- Strong Negotiation Skills at all levels.
- A team player.
- Highly organised, self-motivated, hard working and efficient in time management.
- Excellent customer service skills and escalation process.
- Excellent at dealing with suppliers at a General Manager / CEO level.
- Ability to work under pressure and to deadlines.
- An understanding of Channel managers and GDS.
- 28 days Holiday (including Bank Holidays) increasing after length of service.
- Birthday day off after 1 year of service.
- Fridays Brunch or Lunch with evening drinks and nibbles.
- Performance bonus.
- Learning and Development programme.
- Company pension.
- Health & wellbeing programme.
- Supplier events.
- Business travel.
- Quarterly office events and Christmas dinner.
- Health cashback plan.
Work authorisation: United Kingdom (required)
Work Location: In person
Job Type: Full-time
Serviced Apartments Partner Relationships Manager in London employer: TheSqua.re Ltd
At TheSqua.re, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Hammersmith, London. Our commitment to employee growth is evident through our comprehensive learning and development programmes, alongside generous benefits such as 28 days of holiday and a performance bonus. Join us to be part of a dynamic team that values collaboration, innovation, and excellence in customer service, all while enjoying the perks of working in a thriving city environment.
StudySmarter Expert Advice🤫
We think this is how you could land Serviced Apartments Partner Relationships Manager in London
✨Get a Taste of the Scene
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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We think you need these skills to ace Serviced Apartments Partner Relationships Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TheSqua.re Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at TheSqua.re Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
