At a Glance
- Tasks: Lead online delivery growth and optimise partnerships with major platforms like Deliveroo and Uber Eats.
- Company: Join Thesleff Group, a dynamic hospitality brand in London.
- Benefits: Enjoy private health insurance, paid sick leave, and 50% dining discounts.
- Other info: Be part of an inclusive culture with career development opportunities.
- Why this job: Make a real impact on customer experiences while driving revenue in a fast-paced environment.
- Qualifications: Experience in food delivery or e-commerce, strong analytical and relationship management skills.
The predicted salary is between 55000 - 55000 £ per year.
- Online Delivery & Partnerships Manager – Thesleff Group
- £50,000–£55,000 per annum, depending on experience, portfolio size and bonus structure
London. Full-time.
Thesleff Group is looking for a commercially driven Online Delivery & Partnerships Manager to lead the growth of our online delivery business across our portfolio of some of London's most distinctive hospitality brands.
From optimising menus and promotions to strengthening relationships with Deliveroo, Uber Eats and Just Eat, you'll play a key role in driving revenue, improving profitability and enhancing the customer experience across our digital channels.
As our Online Delivery & Partnerships Manager, you will take ownership of our third-party delivery platforms across the Group, using data and commercial insight to maximise performance while working closely with our operations, marketing and commercial teams to deliver sustainable growth.
Our portfolio includes Los Mochis Notting Hill, Los Mochis City, Sale e Pepe Knightsbridge, Sale e Pepe Mare, MA/NA Mayfair, Viajante87, LUNA Omakase and JUNO Omakase; each with its own identity, audience and opportunities to grow online sales.
This is an exciting opportunity for a commercially minded Online Delivery & Partnerships Manager who combines analytical thinking with strong relationship management and understands how digital channels can drive exceptional hospitality experiences.
Reporting to the Finance Director, you will be part of our finance team while collaborating closely with colleagues across the wider business to optimise menus, pricing, promotions and platform performance.
What's in it for you?
- Private Health Insurance
- 10 days fully paid sick leave
- 50% discount when dining across our restaurants with family and friends
- Career development and progression opportunities
- The opportunity to work across a diverse portfolio of premium hospitality brands
- A people-focused and inclusive culture
- The chance to grow your career within one of London's fastest-growing hospitality groups
What will you be doing?
As Online Delivery & Partnerships Manager, you will
- Lead the growth and performance of our online delivery business across Deliveroo, Uber Eats, Just Eat and other strategic delivery partners.
- Drive sustained online revenue growth while improving profitability through pricing, commission negotiations, promotions and product mix optimisation.
- Build strong commercial relationships with delivery platform partners to unlock new opportunities, campaigns and ongoing support.
- Deliver regular performance reporting across sales, orders, average order value, conversion, customer acquisition, cancellations, ratings and profitability, turning insights into clear commercial actions.
- Work closely with Operations, Marketing and Commercial teams to optimise online menus, seasonal campaigns, sponsored placements and promotional activity.
- Ensure menus, pricing, product availability, allergen information and brand standards remain accurate and consistently maintained across all delivery platforms.
- Identify opportunities to improve the end-to-end customer experience by reducing delivery issues, complaints, errors and cancellations while increasing ratings and repeat purchases.
- Continuously review platform performance and identify new opportunities to drive additional revenue across the Group.
What are we looking for?
We are looking for an Online Delivery & Partnerships Manager who is confident taking ownership and comfortable working in a fast-moving hospitality environment.
You will ideally have
- Previous experience within food delivery, hospitality, e-commerce or digital partnerships.
- A proven track record of growing online sales across third-party delivery platforms.
- Strong analytical skills with the ability to turn data into commercial decisions.
- Excellent commercial awareness and experience managing revenue, profitability and performance metrics.
- Strong relationship management skills with the ability to influence internal and external stakeholders.
- The ability to manage multiple priorities across a diverse portfolio of brands.
- A proactive, self-starting approach; someone who sees opportunities and makes them happen.
- Excellent attention to detail without losing sight of the bigger picture.
- Experience working with delivery platforms such as Deliveroo, Uber Eats and Just Eat would be highly advantageous.
Above all, you will understand that successful online delivery is about more than increasing orders.
It's about creating profitable growth, maintaining exceptional brand standards and delivering a customer experience that keeps guests coming back.
Equal Opportunities
Thesleff Group is committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
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Online Delivery & Partnerships Manager employer: Thesleff Group
Thesleff Group is an exceptional employer that values its team members by fostering a warm and inclusive work culture in the heart of Mayfair. With competitive pay, ongoing training, and clear pathways for career advancement, employees are encouraged to grow their skills while delivering outstanding service in a luxury fine-dining environment. Join us to be part of a passionate team dedicated to creating memorable dining experiences with a focus on Japanese cuisine.
StudySmarter Expert Advice🤫
We think this is how you could land Online Delivery & Partnerships Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thesleff Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thesleff Group
Don't be shy about reaching out to Thesleff Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Online Delivery & Partnerships Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thesleff Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thesleff Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
