At a Glance
- Tasks: Manage reservations and deliver exceptional guest service across our award-winning venues.
- Company: Join Thesleff Group, a rapidly expanding hospitality business in London.
- Benefits: Earn £15 per hour, enjoy private medical insurance, and 50% staff dining discount.
- Other info: Dynamic role with career progression and a supportive, people-focused culture.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Experience in reservations or guest services and excellent communication skills.
The predicted salary is between 15 - 15 £ per hour.
Thesleff Group is seeking an exceptional Reservations Agent to join our growing Reservations Team. This is a fantastic opportunity for a hospitality professional who is passionate about guest experience, enjoys building relationships, and thrives in a fast-paced environment.
As a Reservations Agent, you will be one of the first points of contact for our guests, acting as an ambassador for our brands and ensuring every interaction reflects the high standards of service we are known for. Working across our portfolio of award-winning venues, you will manage reservations, respond to guest enquiries, maximise booking opportunities, and help create memorable experiences before our guests even arrive.
About Thesleff Group: Thesleff Group is one of London's most exciting and rapidly expanding hospitality businesses. Our portfolio includes:
- Los Mochis Notting Hill
- Los Mochis London City
- Sale e Pepe Knightsbridge
- Sale e Pepe Mare at The Langham
- Viajante87
- Juno Omakase
- Bad Boy Burrito
From contemporary Mexican-Japanese cuisine to iconic Italian dining experiences, each of our venues is built around exceptional food, outstanding service, and memorable guest experiences.
What We Offer:
- £15 per hour
- Private Medical Insurance
- 50% staff discount when dining with family and friends
- Ongoing training and development opportunities
- Career progression within a rapidly growing hospitality group
- Fantastic company events and celebrations
- A supportive, people-focused culture
- The opportunity to work across some of London's most exciting restaurant brands
The Role:
As a Reservations Agent, you will:
- Manage reservations across multiple Thesleff Group venues
- Respond to guest enquiries via telephone, email, and other communication channels
- Accurately input and manage reservations using OpenTable and internal systems
- Deliver exceptional guest service with every interaction
- Achieve departmental KPIs, conversion targets, and service level agreements
- Identify opportunities to maximise bookings while maintaining an outstanding guest experience
- Develop strong knowledge of our venues, menus, events, and brand standards
- Escalate guest feedback, complaints, and operational concerns when appropriate
- Work closely with the Events Team to maximise conversion opportunities
- Support the wider business with additional duties as required
What We're Looking For:
- Previous experience in a reservations, reception, or guest services role
- Experience using OpenTable or similar reservation systems
- Excellent telephone manner and written communication skills
- Strong organisational and administrative abilities
- A genuine passion for hospitality and guest experience
- Ability to work calmly and efficiently in a fast-paced environment
- Strong attention to detail and accuracy
- Positive, proactive, and professional approach
- Flexible attitude and willingness to support the wider business
Additional Information:
- Full-time position
- Based at our Central Reservations Office in Mayfair
- Minimum one year of relevant hospitality experience preferred
- Right to work in the UK required
Equal Opportunities: Thesleff Group is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We believe that diversity strengthens our teams and enriches the experiences we create for our guests.
Reservations Agent - London employer: Thesleff Group
Thesleff Group is an outstanding employer in the heart of London, offering a vibrant work culture that prioritises exceptional guest experiences and employee development. With competitive pay, private medical insurance, and generous staff discounts, we foster a supportive environment where team members can thrive and progress within our rapidly expanding hospitality group. Join us to be part of a dynamic team that celebrates diversity and creates memorable moments across some of the city's most exciting restaurant brands.
