At a Glance
- Tasks: Lead a dynamic front-of-house team and deliver exceptional guest experiences.
- Company: Join the celebrated Sale e Pepe, known for authentic Italian hospitality.
- Benefits: Enjoy competitive pay, staff meals, discounts, and career growth opportunities.
- Other info: Immediate start available in a supportive and inclusive environment.
- Why this job: Be part of a vibrant atmosphere and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality with strong leadership and communication skills.
The predicted salary is between 16 - 17 £ per hour.
Head Waiter – Sale e Pepe
Sale e Pepe is a celebrated Italian restaurant brand, proudly delivering authentic Italian hospitality and exceptional dining experiences.
Known for warm service, vibrant atmosphere, and timeless Italian cuisine, Sale e Pepe continues to create memorable experiences for every guest.. .
We are now looking for an experienced and confident Head Waiter to join our front-of-house team and help lead service standards across the restaurant.. .
The Role
As a Head Waiter, you will play a key role in supporting the management team with the smooth running of service.
You will lead by example, ensuring guests receive professional, attentive, and warm hospitality from arrival to departure..
You will support and guide the wider waiting team, help maintain high service standards, and ensure the restaurant operates efficiently throughout busy services.. .
This is an excellent opportunity for a hospitality professional with strong service experience, excellent product knowledge, and natural leadership skills who is looking to develop their career within Sale e Pepe.. .
Key Responsibilities
- Deliver exceptional guest service in line with Sale e Pepe standards.
- Support the management team with the day-to-day running of service.
- Lead, guide, and support Waiters, Commis Waiters, and runners during service.
- Ensure guests are welcomed, seated, and looked after professionally.
- Take orders accurately and confidently, including food, wine, and drinks.
- Maintain strong menu knowledge and communicate recommendations clearly.
- Ensure tables are set, cleared, and maintained to a high standard.
- Handle guest requests, queries, and feedback in a professional and positive manner.
- Support the training and development of junior team members.
- Maintain cleanliness, organisation, and presentation of the restaurant floor.
- Communicate effectively with the kitchen, bar, and management teams.
- Follow all health, safety, hygiene, and licensing standards.
- Help ensure smooth and efficient service from preparation through to close.
About You
We would love you to have
- Previous experience as a Head Waiter, Senior Waiter, or experienced Waiter in a quality restaurant.
- A genuine passion for hospitality and delivering excellent guest experiences.
- Strong communication and leadership skills.
- A confident, professional, and well-presented approach.
- Good knowledge of food, wine, and restaurant service standards.
- The ability to work effectively under pressure in a fast-paced environment.
- A positive attitude and strong team spirit.
- Excellent attention to detail and organisation.
- A reliable, professional, and guest-focused approach.
- The ambition to develop and progress within the hospitality industry.
- The right to live and work in the UK.
What We Offer
- Competitive salary.
- Staff meals while on duty.
- Employee dining discounts across Thesleff Group venues.
- Ongoing training and development opportunities.
- Career progression within a growing hospitality group.
- Supportive and inclusive working environment.
- The opportunity to become part of the Sale e Pepe team and contribute to its continued success.
- Equal Opportunities
Thesleff Group is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and able to reach their full potential.
We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
If you are passionate about hospitality, have a strong eye for service, and are ready to take the next step in your front-of-house career, we would love to hear from you.
Experience
Required
Employment
Full-time
Salary
Starting time
Immediate start!
About Thesleff Group:
Los Mochis fuses Mexican spirit with Japanese elegance across London. Expect exceptional food, cocktails, immersive design and vibrant energy.
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Head Waiter/Waitress in London employer: Thesleff Group
Thesleff Group is an exceptional employer, offering a dynamic work environment in the heart of London’s vibrant hospitality scene. With a strong focus on employee development and collaboration, you will have the opportunity to grow your career while working alongside passionate professionals dedicated to delivering outstanding guest experiences. Enjoy competitive benefits and a culture that values innovation and teamwork, making it a rewarding place to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thesleff Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thesleff Group
Don't be shy about reaching out to Thesleff Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter/Waitress in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thesleff Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thesleff Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
