At a Glance
- Tasks: Lead service operations and create memorable guest experiences in a vibrant restaurant.
- Company: Join Sale e Pepe Mare at The Langham, London, a prestigious dining destination.
- Benefits: Competitive pay, private healthcare, free meals, and generous dining discounts.
- Other info: Opportunities for career growth in a supportive and inclusive culture.
- Why this job: Be part of a dynamic team and develop your hospitality skills in a premium environment.
- Qualifications: Previous supervisory experience in a quality restaurant and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Sale e Pepe Mare, located within The Langham, London, brings the spirit of coastal Italy to one of the capital's most prestigious hotels. Combining exceptional seafood, warm Italian hospitality, and vibrant Mediterranean energy, Sale e Pepe Mare offers guests a truly memorable dining experience.
We are seeking an experienced Supervisor to join our team from the end of June. Initially, you will lead service operations on La Terrazza, our seasonal outdoor bar & dining area, before transitioning into the main restaurant later in the year as the terrace season concludes. This is an exciting opportunity for a talented Supervisor who enjoys leading from the front, developing teams, and delivering exceptional guest experiences in a premium hospitality environment.
The Role
As a Supervisor, you will support the management team in the day-to-day running of service, ensuring that every guest receives attentive, professional, and memorable hospitality. You will lead by example on the floor, motivate and coach team members, oversee service standards, and help create a positive and high-performing culture.
Key Responsibilities
- Lead and coordinate service shifts across La Terrazza and the restaurant
- Support the Restaurant Management team with daily operations
- Deliver exceptional guest experiences and resolve guest concerns professionally
- Coach, mentor, and support Waiters, Commis Waiters, and Bartenders
- Ensure service standards, presentation standards, and cleanliness are maintained at all times
- Assist with team briefings and communication between front and back of house
- Drive sales through product knowledge, recommendations, and upselling
- Support stock control, cash handling, and operational procedures
- Ensure compliance with food safety, health & safety, and company standards
About You
We are looking for a Supervisor who:
- Has previous experience as a Supervisor or senior front-of-house team member in a quality restaurant and bar environment
- Leads by example and enjoys developing others
- Has excellent communication and guest engagement skills
- Remains calm and organised in a busy service environment
- Has strong food and beverage knowledge
- Takes ownership and demonstrates attention to detail
- Is passionate about hospitality and creating memorable guest experiences
- Has the right to live and work in the UK
What We Offer
- Competitive pay plus surplus tronc distribution
- Private healthcare after successful completion of probation
- Study support scheme
- Free meals whilst on duty
- Generous dining discounts across Thesleff Group venues
- Paid sick leave
- Career development opportunities within a growing hospitality group
- A supportive and people-focused culture
Equal Opportunities
Thesleff Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Supervisor in City of Westminster employer: Thesleff Group
Thesleff Group is an exceptional employer that values its team members by fostering a warm and inclusive work culture in the heart of Mayfair. With competitive pay, ongoing training, and clear pathways for career advancement, employees are encouraged to grow their skills while delivering outstanding service in a luxury fine-dining environment. Join us to be part of a passionate team dedicated to creating memorable dining experiences with a focus on Japanese cuisine.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thesleff Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thesleff Group
Don't be shy about reaching out to Thesleff Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thesleff Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thesleff Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
