At a Glance
- Tasks: Lead and mentor General Managers to achieve operational excellence across multiple restaurant sites.
- Company: Thesleff Group, a fast-growing hospitality group with iconic dining brands.
- Benefits: Private medical insurance, 28 days annual leave, and 50% restaurant discount.
- Other info: Join a collaborative culture focused on professional development and career progression.
- Why this job: Shape one of London’s most recognised restaurant brands and drive its growth.
- Qualifications: Proven multi-site management experience in premium restaurants and strong leadership skills.
The predicted salary is between 59400 - 72600 £ per year.
The Role
We are seeking a highly experienced and strategic Operations Director to oversee the performance, development, and continued growth of the Sale e Pepe brand.
This is a senior leadership position within Thesleff Group, with responsibility for multiple sites, their General Managers, and the delivery of outstanding operational standards.
Reporting directly to the COO, you will ensure each venue meets its commercial, service, and brand objectives, while maintaining the group’s culture of excellence and hospitality.
About Us
Thesleff Group is a fast-growing hospitality group behind a collection of distinctive restaurants, bars and dining concepts in London and internationally.
Our portfolio includes Los Mochis in Notting Hill, London City and Beverly Hills; JUNO and LUNA Omakase; Sale e Pepe in Knightsbridge; Sale e Pepe Mare and Sale e Pepe Terrazza at The Langham, London; MA/NA Mayfair; Viajante87 in Notting Hill.
Our Sale e Pepe brand is an iconic name in Italian dining, known for its charm, authenticity and consistently high standards.
Building on the heritage of our Knightsbridge institution and the successful opening of Sale e Pepe Mare at The Langham, London, we are focused on strengthening the brand and delivering exceptional experiences across our locations.
Key Responsibilities
- Lead, mentor, and support the General Managers of each site to achieve operational and financial targets.
- Drive brand consistency and service excellence across all Sale e Pepe locations.
- Monitor and analyse financial performance, implementing initiatives to maximise profitability.
- Ensure compliance with all licensing, health & safety, and food hygiene regulations.
- Lead talent development to build strong, high-performing teams.
- Work closely with senior leadership on strategic planning and the continued development of the brand.
- Maintain close relationships with suppliers, partners, and the wider hospitality community.
About You
- Proven multi-site management experience within premium restaurants or hospitality groups.
- Strong experience within a high-end or luxury restaurant group.
- Strong commercial acumen with the ability to analyse data and implement improvements.
- Exceptional leadership skills with the ability to inspire and develop teams.
- A strong understanding of brand consistency and the ability to ensure standards are delivered across different locations.
- Flexible, resilient, and highly organised, with the ability to thrive in a fast-paced environment.
- Experience driving performance, developing teams, and supporting the continued growth of an established restaurant brand.
- Key Benefits
- Private Medical Insurance
- 10 days fully paid sick leave
- 28 days annual leave
- Pension Scheme
- Career progression within a rapidly expanding hospitality group
- Salary sacrifice
- Study support
- 50% discount across our restaurants when dining with family and friends
- Ongoing learning and professional development
- A collaborative, creative and people-focused culture
- The opportunity to work with some of London's most recognised hospitality brands
Why Join Us?
- Opportunity to shape and develop one of London’s most recognised restaurant brands.
- Work within a passionate, supportive senior team.
- Competitive salary and benefits package.
- Be part of an ambitious group with a strong portfolio of distinctive hospitality brands.
Thesleff Group is an equal opportunity employer committed to diversity and inclusion within the workplace.
We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or other legally protected status.
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Director of Operations in City of Westminster employer: Thesleff Group
Thesleff Group is an exceptional employer, offering a dynamic work environment in the heart of London’s vibrant hospitality scene. With a strong focus on employee development and collaboration, you will have the opportunity to grow your career while working alongside passionate professionals dedicated to delivering outstanding guest experiences. Enjoy competitive benefits and a culture that values innovation and teamwork, making it a rewarding place to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thesleff Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thesleff Group
Don't be shy about reaching out to Thesleff Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Director of Operations in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thesleff Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thesleff Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
