At a Glance
- Tasks: Support the team in delivering exceptional service and creating memorable guest experiences.
- Company: Join MA/NA, a luxury restaurant inspired by Japanese culinary traditions.
- Benefits: Competitive salary, private medical insurance, staff discounts, and paid sick leave.
- Other info: Be part of an exciting restaurant opening in London with a focus on teamwork and detail.
- Why this job: Kickstart your career in luxury hospitality with industry-leading training and growth opportunities.
- Qualifications: Passion for hospitality, positive attitude, and willingness to learn.
The predicted salary is between 24000 - 30000 £ per year.
MA/NA Mayfair is inspired by the Japanese belief that every ingredient carries an invisible energy shaped by nature and human craft. Mana is a spiritual force that is felt rather than seen. It transforms emotion into experience, and a meal into memory. MA/NA offers a seamless connection between restaurant and bar. Refined Japanese dishes sit alongside a world‑class cocktail, wine and sake programme. Cocktails flow naturally into dinner, and dinner returns to drinks. Every detail — from service and design to sound and light — is intentional, celebrating the extraordinary within the simple.
As a Commis Waiter / Waitress, you will play an important supporting role in delivering the exceptional service standards that define the MA/NA experience. Working alongside our Head Waiters, Waiters, Sommeliers and Bar team, the Commis Waiter / Waitress will help create a seamless service by ensuring every detail is prepared, every table is presented beautifully and every guest receives thoughtful, attentive hospitality. This is an outstanding opportunity for someone looking to begin or develop a career in luxury hospitality. As a Commis Waiter / Waitress, you will receive exceptional training while building the skills needed to progress into more senior front‑of‑house positions within MA/NA and the wider Thesleff Group.
Key Responsibilities
- Support the Head Waiters and Waiters throughout service to ensure a seamless guest experience.
- Run food and beverages efficiently while maintaining exceptional presentation standards.
- Prepare and maintain mise en place, service stations and dining areas throughout service.
- Clear, reset and present tables to the highest luxury hospitality standards.
- Follow MA/NA's service sequence and fine-dining etiquette with precision.
- Communicate effectively with the kitchen, bar and sommelier teams to maintain smooth service.
- Anticipate the needs of both guests and colleagues, responding with professionalism and attention to detail.
- Assist with opening, closing and daily operational duties.
- Uphold the highest standards of cleanliness, organisation and presentation at all times.
What We're Looking For
- Previous hospitality experience is beneficial but not essential.
- A genuine passion for hospitality and creating memorable guest experiences.
- An interest in fine dining and Japanese cuisine.
- A positive attitude with a willingness to learn and develop.
- Calm, professional and reliable under pressure.
- Excellent communication skills and a collaborative approach.
- Exceptional attention to detail and pride in delivering outstanding service.
- Enthusiasm for joining one of London's most exciting restaurant openings.
What We Offer
- Competitive salary plus generous service charge.
- Private Medical Insurance.
- 50% staff discount across Thesleff Group restaurants when dining with family and friends.
- Paid sick leave.
- Pension Scheme.
- Staff meals whilst on duty.
- Industry-leading training and development.
- Genuine career progression opportunities across the Thesleff Group.
- A people‑focused culture where talent is recognised and developed.
- Regular team events and celebrations.
- The opportunity to be part of one of London's most exciting luxury restaurant openings.
If you are passionate about hospitality and looking to build a long‑term career within luxury restaurants, we would love to hear from you. Join MA/NA and become part of a team where every detail matters, every guest interaction has purpose, and every service is an opportunity to create something unforgettable.
Equal Opportunities
Thesleff Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
StudySmarter Expert Advice🤫
We think this is how you could land Commis Waiter or Waitress in City of Westminster
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like Thesleff Group.
We think you need these skills to ace Commis Waiter or Waitress in City of Westminster
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at Thesleff Group and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at Thesleff Group!
How to prepare for a job interview at Thesleff Group
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at Thesleff Group. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at Thesleff Group. Your motivation can often outweigh experience, so let that passion shine through!
