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- Tasks: Lead and innovate distance learning teams to enhance learner experiences and outcomes.
- Company: Join a forward-thinking organisation dedicated to high-quality education.
- Benefits: Enjoy excellent CPD opportunities, Perkbox subscription, and eye care vouchers.
- Why this job: Make a real difference in learners' lives while developing your leadership skills.
- Qualifications: Experience in customer service management and strong communication skills required.
- Other info: Dynamic role with opportunities for professional growth in the education sector.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for a Head of Distance Learning. This critical role will provide operational leadership of the delivery teams (tutors and learner support) across distance learning provision, including AEB subcontracting, Advanced Learner Loans, Full Cost and Scotland. It will ensure a high-quality learning experience leading to outstanding progression, achievement and destinations for all learners.
Develop and maintain practices and procedures that provide an outstanding learning experience.
The Role:
- Provide positive leadership & management across remit by creating and contributing to a dynamic, supportive and innovative environment that encourages commitment to the achievement of high standards and performance.
- Line manage and deploy a team of tutors and learner support staff who focus upon improving all aspects of the quality of distance learning provision.
- Lead the promotion and implementation of effective teaching, learning, assessment and support across distance learning provision to ensure that learners are engaged and supported, and that learners progress.
- Maintain an expert knowledge of the curriculum offer, and provide effective training and development for staff under this remit to ensure this knowledge and expertise is developed across the division.
- Contribute to the design of innovative distance learning programmes and the teaching, learning, assessment and support approaches within them.
- Ensure contractual targets and other quality targets are achieved across distance learning provision.
- Ensure all learners and employers receive a quality experience across all levels of provision, including monitoring and reporting as appropriate.
- Provide regular progress reports and statistical information across all areas of delivery.
Candidate:
- Experience of leading the delivery of exceptional levels of customer service, particularly in remote settings (online / call centre etc.).
- Ability to work under pressure and to problem solve effectively.
- Ability to manage multiple concurrent priorities.
- Strategic thinking.
- Sound judgement.
- Ability to communicate and interact at all levels.
- Be able to represent the company professionally at all times.
- Exemplary communication skills.
- Acting in a decisive manner when required.
- Strong analytical skills.
- Experience of leading curriculum and/or support provision in an education or training setting is desirable.
- Experience of distance learning or online training is desirable.
Perks:
- Excellent CPD opportunities.
- Perkbox subscription.
- Eye care voucher.
This position will suit anyone who has worked as a Customer Service Manager, Contact Centre Manager, Call Centre Manager, Customer Care Manager.
Head of Distance Learning - Customer Service Manager (Hiring Immediately) in Selby employer: theskillsnetwork
Contact Detail:
theskillsnetwork Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Distance Learning - Customer Service Manager (Hiring Immediately) in Selby
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and customer service sectors. Let them know you're on the hunt for a Head of Distance Learning role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its distance learning programmes. Be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate; you’re the one they need to lead their delivery teams!
✨Tip Number 3
Practice your communication skills! As a potential Head of Distance Learning, you’ll need to demonstrate exemplary communication. Role-play common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Distance Learning - Customer Service Manager (Hiring Immediately) in Selby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Distance Learning. Highlight your experience in customer service and distance learning, and don’t forget to showcase any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about distance learning and how your background makes you the perfect fit for this role. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead and improve customer service in remote settings. Numbers and outcomes speak volumes, so if you’ve boosted satisfaction scores or improved processes, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at theskillsnetwork
✨Know Your Stuff
Make sure you have a solid understanding of distance learning and customer service principles. Brush up on the latest trends in online education and be ready to discuss how you can enhance the learner experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in remote settings. Highlight your ability to motivate and manage staff while maintaining high standards of performance.
✨Be Ready to Problem Solve
Think of specific challenges you've faced in previous roles and how you overcame them. This role requires strategic thinking and sound judgement, so be prepared to demonstrate your analytical skills during the interview.
✨Communicate Clearly
Exemplary communication is key for this position. Practice articulating your thoughts clearly and confidently, and be ready to engage with the interviewers at all levels. Remember, you're not just showcasing your skills but also your ability to represent the company professionally.