At a Glance
- Tasks: Welcome members with warmth and professionalism, ensuring a memorable experience.
- Company: The Roof Gardens, a vibrant social club in the sky with stunning views.
- Benefits: Competitive salary, 28 days holiday, dining discounts, and well-being support.
- Other info: Flexible shifts, team socials, and a supportive work environment.
- Why this job: Join a community that celebrates individuality and offers growth opportunities.
- Qualifications: Experience in luxury hospitality and strong interpersonal skills.
The predicted salary is between 30000 - 42000 £ per year.
The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.
We’re seeking a confident and charismatic Senior Receptionist to join the vibrant front of house team at The Roof Gardens. As a warm and professional presence, you’ll become a familiar face to our members, ensuring their experience is seamless, welcoming, and memorable from beginning to end.
Key Responsibilities:- Previous experience as a Senior Receptionist or in a member-facing role within the luxury hospitality market
- Welcome and register members with warmth and professionalism, serving as a memorable first and last point of contact
- Build one-to-one relationships with members to enhance their overall experience
- Maintain accurate member data, including preferences, to personalize future visits
- Manage all member enquiries in a timely manner, including reservations, cancellations, confirmations, private event bookings and general queries via phone and email
- Demonstrate an exemplary understanding of club facilities and events, staying fully informed of daily and weekly activities
- Support the events team in the coordination and execution of member and large-scale events
- Flexibility to work varying shifts, including evenings and weekends
Competitive salary above market rate, 28 days holiday, plus an extra ‘celebrate you day’ & a paid volunteering day (increasing up to 33 days with each year of continuous service), 50% discount when dining in our restaurants, recognition vouchers awarded when your efforts are acknowledged by members, generous 'Refer a Friend' scheme up to £1,000, team socials to celebrate our successes, uniform and dry cleaning provided, access to Wagestream for financial well-being support, 24/7 confidential well-being and mental health support via our Employee Assistance Program, growth opportunities, both personally and professionally, breakout spaces with showers, secure storage, and areas to relax with colleagues, company pension scheme, access to Hospitality Action benefits hub including eye test vouchers.
We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born. If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.
Senior Receptionist employer: Theroofgardens
The Roof Gardens is an exceptional employer, offering a vibrant and inclusive work culture that celebrates individuality and fosters personal and professional growth. With competitive salaries, generous holiday allowances, and unique benefits like a paid volunteering day and access to well-being support, employees are empowered to thrive in a supportive environment while creating memorable experiences for our members amidst the stunning backdrop of Kensington's iconic gardens.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching The Roof Gardens. Check out their social media and website to understand their vibe. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your warm welcome! As a Senior Receptionist, you'll be the first face members see. Practise how you introduce yourself and greet guests. A friendly smile and a confident tone can make all the difference in creating a memorable first impression.
✨Tip Number 3
Show off your relationship-building skills! Think of examples from your past roles where you've built strong connections with clients or members. Be ready to share these stories during your interview to demonstrate how you can enhance the member experience at The Roof Gardens.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your warmth and charisma in your words. Remember, we’re looking for someone who can create memorable experiences for our members.
Tailor Your Experience:Make sure to highlight your previous experience as a Senior Receptionist or in luxury hospitality. We love seeing how your background aligns with our values and the role. Be specific about your achievements and how they relate to creating a welcoming environment.
Be Detail-Oriented:Attention to detail is key in this role! Ensure your application is free from typos and errors. We appreciate a polished presentation, as it reflects your professionalism and commitment to excellence—qualities we value at The Roof Gardens.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant community!
How to prepare for a job interview at Theroofgardens
✨Know Your Venue
Before your interview, take some time to research The Roof Gardens. Familiarise yourself with its history, facilities, and the unique atmosphere it offers. This will not only impress your interviewers but also help you understand how to enhance members' experiences.
✨Showcase Your Charisma
As a Senior Receptionist, being warm and welcoming is key. During the interview, let your personality shine through. Practice friendly body language, maintain eye contact, and be genuinely enthusiastic about the role and the community at The Roof Gardens.
✨Prepare for Member Scenarios
Think about potential member interactions you might face in this role. Prepare examples of how you've handled similar situations in the past, whether it's managing enquiries or personalising experiences. This will demonstrate your readiness to build relationships with members.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, upcoming events, or how they measure member satisfaction. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
