Restaurant Manager

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

We are looking for an experienced Restaurant Manager to join The Roof Gardens at our summer Spanish Garden. This is a unique opportunity to be involved in multiple dining concepts and as a pivotal member of our senior front of house team, you will be helping to build your team, put processes and operations in place to ensure first class service, whilst becoming a familiar and friendly face for our members.

Key Responsibilities

• Quality Control & Standards: Implement and update Standard Operating Procedures (SOP’s) adhering to healthy, safety and hygiene regulations. Maintain quality control standards for food preparation and presentation.
• Financial Guardian: Oversee and optimise daily operations for efficiency and profitability, utilising the restaurant management software.
• Team Development: Attract, inspire, and nurture restaurant staff, creating a positive working environment.
• Exceptional Service: Ensure high-quality service and respond proactively to member feedback to enhance the overall dining experience.
• Market Awareness: Collaborate on menu development, incorporating culinary trends and formulate long-term strategies for market positioning and growth.
• Community: Develop and maintain a culture of engagement with members for continuous improvement.

Skills & Requirements

• Strong capability in managing daily operations and addressing issues promptly.
• Ability to lead and motivate staff in a high-pressure environment.
• A keen focus on delivering superior customer service.
• Attention to detail, especially in administrative and operational tasks.
• Excellent verbal and written communication skills.
• Proficient in organising tasks, scheduling, and inventory management.
• Strong interpersonal skills and the ability to work collaboratively.
• High level of patience and adaptability in a dynamic environment.
• Professional demeanour and a proactive work ethic.
• Act as a vital link in executing the operational strategies set by the Restaurant Manager.
• Ensure the effective and efficient running of daily restaurant activities.

Benefits

• Competitive salary above market rate.
• 28 days holiday, plus an extra ‘celebrate you day’ & a paid volunteering day (increasing up to 33 days with each year of continuous service).
• 50% discount when dining in our restaurants.
• Recognition vouchers awarded when your efforts are acknowledged by members.
• Generous 'Refer a Friend' scheme up to £1,000.
• Team socials to celebrate our successes.
• Uniform and dry cleaning provided.
• Access to Wagestream for financial well-being support.
• 24/7 confidential well-being and mental health support via our Employee Assistance Program.
• Growth opportunities, both personally and professionally.
• Breakout spaces with showers, secure storage, and areas to relax with colleagues.
• Company pension scheme.
• Access to Hospitality Action benefits hub including eye test vouchers.

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn’t matter where you have come from, it’s where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born. If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.