At a Glance
- Tasks: Assist with restaurant bookings and provide excellent customer service to our members.
- Company: The Roof Gardens, a vibrant social club in the sky with stunning views.
- Benefits: Competitive salary, 28 days holiday, dining discounts, and well-being support.
- Other info: Opportunities for personal and professional growth in a supportive environment.
- Why this job: Join a unique community and make memorable experiences for our members.
- Qualifications: Excellent communication skills and ability to multitask under pressure.
The predicted salary is between 30000 - 30000 £ per year.
The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.
We are looking for a Reservationist to join our busy FOH team at The Roof Gardens. In this role you will assist with all phone and email restaurant bookings and enquiries in a helpful and courteous manner. You will be confident in communicating with members, remaining calm under pressure and with a great ability to multitask. Whether over email or on the phone you will consistently provide a positive experience for our members, always acting as an ambassador for the brand. An excellent telephone manner is a must.
Your main responsibilities will include:
- Handle all reservation enquiries or requests, including making cancellations, changes and amendments by email or telephone, promptly, professionally and with care, in line with The Roof Gardens standards and reservation procedure.
- Committed to serve the member by understanding their needs and recommending the appropriate restaurant/space that best meets their need, and exceed their expectations while building a continuing relationship and loyalty to The Roof Gardens.
- Oversee alterations to table plans, schedules, sheets, timings on our system back of house once signed-off by F&B Director.
- Provide members with correct and accurate information or assistance to meet their needs.
- Always have up to date knowledge of the different restaurants, menus, facilities and operating hours of The Roof Gardens to assist member enquiries.
- Communicate member requests and preferences to the appropriate restaurant/department to enhance future visits and ensure great member recognition.
- Work with F&B Management to maximise covers in each restaurant liaising with relevant F&B Managers where required.
- Answer the main club line and be the first point of contact for callers to the club.
- Transfer calls internally, take messages, and pass on to the relevant department/person.
- Ensure that the reservation system is up to date maintained by inputting accurate and timely data, and record any member preferences.
- Handle feedback and complaints promptly and professionally, demonstrating genuine care and concern.
- Escalate where necessary in line with The Roof Gardens rules.
- Work with FOH Manager to find ways to deliver a positive member experience/journey (over phone and email) to set the club apart from its competitors.
- Actively assist in promoting our restaurants, events and spaces to support revenue targets in the business.
- Comply with payment/credit policies and procedures.
Compliance
- Ensure the Front of House/public areas are kept clean and tidy at all times and report any defaults to the relevant departments.
- Ensure compliance to GDPR when dealing with members personal data.
- Ensure you adhere to all company practices and procedures in particular health and safety.
- Ensure full adherence and compliance to the premises licence operating requirements as directed by management.
Competitive salary above market rate - We are proud to be a London Living Wage Employer. 28 days holiday, plus an extra ‘celebrate you day’ & a paid volunteering day (increasing up to 33 days with each year of continuous service). 50% discount when dining in our restaurants. Recognition vouchers awarded when your efforts are acknowledged by members. Generous 'Refer a Friend' scheme up to £1,000. Team socials to celebrate our successes. Uniform and dry cleaning provided. Access to Wagestream for financial well-being support. 24/7 confidential well-being and mental health support via our Employee Assistance Program. Growth opportunities, both personally and professionally. Breakout spaces with showers, secure storage, and areas to relax with colleagues. Company pension scheme. Access to Hospitality Action benefits hub including eye test vouchers.
We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn’t matter where you have come from, it’s where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born. If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.
Reservationist employer: Theroofgardens
The Roof Gardens in Greater London is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration among culinary professionals. With competitive pay, generous holiday packages, and numerous opportunities for personal and professional growth, this role as Chef de Partie not only promises a rewarding career but also a chance to be part of a unique dining experience in a stunning location.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist
✨Tip Number 1
Get to know The Roof Gardens inside out! Familiarise yourself with their restaurants, menus, and the vibe of the place. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact, having a friendly and professional telephone manner is key. Try role-playing with friends or family to get comfortable handling different types of calls.
✨Tip Number 3
Show your multitasking prowess! Think of examples from your past where you've juggled multiple tasks successfully. This will help you demonstrate that you can handle the busy environment at The Roof Gardens.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our community and ready to embrace the Roof Gardens spirit!
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to tailor your application to the Reservationist role at The Roof Gardens. Highlight your experience with customer service and any relevant skills that match the job description. We love seeing how you connect with our values!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our community at The Roof Gardens!
How to prepare for a job interview at Theroofgardens
✨Know Your Stuff
Before the interview, make sure you’re well-versed in everything about The Roof Gardens. Familiarise yourself with their restaurants, menus, and operating hours. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Practice Your Phone Manner
Since you'll be handling reservations over the phone, practice your telephone etiquette. Try role-playing with a friend to ensure you sound confident and courteous. Remember, a warm and friendly tone can make all the difference!
✨Show Off Your Multitasking Skills
During the interview, be ready to discuss how you manage multiple tasks at once. Think of examples from your past experiences where you successfully juggled different responsibilities, especially under pressure. This is key for a Reservationist role!
✨Emphasise Member Experience
The Roof Gardens values member experience highly, so come prepared with ideas on how to enhance it. Share any previous experiences where you went above and beyond for customers, and how you would apply that same dedication in this role.
