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For Companies At a Glance
- Tasks: Welcome members and create memorable experiences at a stunning rooftop venue.
- Company: The Roof Gardens, a vibrant social club with a rich legacy in Kensington.
- Benefits: Up to £17.50 per hour, 28 days holiday, and unique perks like 'celebrate you day'.
- Why this job: Join a community that values individuality and offers growth opportunities.
- Qualifications: Experience in hospitality and a warm, professional attitude.
- Other info: Enjoy team socials, well-being support, and a fun work environment.
The predicted salary is between 13 - 17 £ per hour.
The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy.
The Role
We’re seeking a confident and charismatic Receptionist to join the vibrant front of house team at The Roof Gardens. As a warm and professional presence, you’ll become a familiar face to our members, ensuring their experience is seamless, welcoming, and memorable from beginning to end.
Key Responsibilities
- Previous experience as a Receptionist or in a member-facing role within the luxury hospitality market
- Welcome and register members with warmth and professionalism, serving as a memorable first and last point of contact
- Build one-to-one relationships with members to enhance their overall experience
- Maintain accurate member data, including preferences, to personalise future visits
- Manage all member enquiries in a timely manner, including reservations, cancellations, confirmations, private event bookings and general queries via phone and email
- Demonstrate an exemplary understanding of club facilities and events, staying fully informed of daily and weekly activities
- Support the events team in the coordination and execution of member and large-scale events
- Flexibility to work varying shifts, including evenings and weekends
Benefits
- Competitive salary above market rate
- 28 days holiday, plus an extra ‘celebrate you day’ (increasing up to 33 days with each year of continuous service)
- Celebrate you day - paid time off on us
- Recognition vouchers awarded when your efforts are acknowledged by members
- Generous ‘Refer a Friend’ scheme
- Team socials to celebrate our successes
- Uniform and dry cleaning provided
- Access to Wagestream for financial well-being support
- 24/7 confidential well-being and mental health support via our Employee Assistance Program
- Growth opportunities, both personally and professionally
- Breakout spaces with showers, secure storage, and areas to relax with colleagues
- Paid day off each year for volunteering
- Company pension scheme
We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born. If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.
Receptionist employer: Theroofgardens
Contact Detail:
Theroofgardens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching The Roof Gardens. Check out their social media and website to understand their vibe. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your warm welcome! As a Receptionist, your first impression is key. Role-play with a friend or in front of a mirror to nail that friendly and professional greeting. Remember, you want to make members feel right at home!
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've built relationships in previous roles. Highlight your ability to handle enquiries and resolve issues with a smile. This will demonstrate that you’re the perfect fit for the front of house team.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you gauge if The Roof Gardens is the right place for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our vibrant team at The Roof Gardens.
Tailor Your Experience: Make sure to highlight any previous experience in hospitality or member-facing roles. We’re looking for someone who can connect with our members, so share specific examples of how you've done this in the past!
Be Professional Yet Warm: Remember, as a Receptionist, you’ll be the first point of contact for our members. Use a friendly tone in your application while maintaining professionalism. This balance is key to making a great impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Roof Gardens!
How to prepare for a job interview at Theroofgardens
✨Know the Venue
Before your interview, take some time to research The Roof Gardens. Familiarise yourself with its history, facilities, and the overall vibe. This will not only impress your interviewers but also help you understand how you can contribute to creating a welcoming atmosphere for members.
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for members. During the interview, demonstrate your ability to connect with people. Share examples from your past experiences where you’ve built relationships or handled member enquiries with warmth and professionalism.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a busy reception or dealing with a difficult member. Prepare by thinking through potential scenarios and how you would respond, showcasing your problem-solving skills and calm demeanour.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, upcoming events, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
