At a Glance
- Tasks: Manage restaurant bookings and provide exceptional service to our members.
- Company: The Roof Gardens, a vibrant social club in Kensington with stunning views.
- Benefits: Competitive salary, 28+ days holiday, dining discounts, and wellness support.
- Other info: Opportunities for personal and professional growth in a supportive environment.
- Why this job: Join a dynamic team and create memorable experiences for our diverse community.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 30000 - 30000 £ per year.
- Contract: Permanent Salary: Up to £30,000 Per annum
- Reservationist | Up to £30,000 per annum | Kensington
- THE ROOF GARDENS
The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington.
Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.
A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks.
An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy.
The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.
We are looking for a Reservationist to join our busy team at The Roof Gardens.
In this role you will assist with all phone and email restaurant bookings and enquiries in a helpful, and courteous manner.
You will be confident in communicating with members, remaining calm under pressure and with a great ability to multitask.
Whether over email or on the phone you will consistently provide a positive experience for our members, always acting as an ambassador for the brand.
An excellent telephone manner is a must.
Your main responsibilities will include
- Reservations and Service
- Handle all reservation enquiries or requests, (including making cancellations, changes and amendments) by email or telephone, promptly, professionally and with care, in line with The Roof Gardens standards and reservation procedure.
- Committed to serve the member by understanding their needs and recommending the appropriate restaurant/space that best meets their need, and exceed their expectations while building a continuing relationship and loyalty to The Roof Gardens.
- Oversee alterations to table plans, schedules, sheets, timings on our system back of house once signed-off by F&B Director.
- Provide members with correct and accurate information or assistance to meet their needs.
- Always have up to date knowledge of the different restaurants, menus, facilities and operating hours of (The Roof Gardens) to assist member enquiries.
- Communicate member requests and preferences to the appropriate restaurant/department to enhance future visits and ensure great member recognition.
- Work with F&B Management to maximise covers in each restaurant liaising with relevant F&B Managers where required.
- Answer the main club line and be the first point of contact for callers to the club.
- Transfer calls internally, take messages, and pass on to the relevant department/ person.
- Ensure that the reservation system is up to date maintained by inputting accurate and timely data, and record any member preferences.
- Handle feedback and complaints promptly and professionally, demonstrating genuine care and concern. Escalate where necessary alien with The Roof Gardens rules.
- Work with FOH Manager to find ways to deliver a positive member experience /journey (over phone and email) to set the club apart from its competitors.
- Actively assist in promoting our restaurants, events and spaces to support revenue targets in the business.
- Comply with payment/creditpolicies and procedures.
- Compliance
- Ensure the Front of House/public areas are kept clean and tidy at all times and report any defaults to the relevant departments.
- Ensure compliance to GDPR when dealing with members personal data.
- Ensure you adhere to all company practices and procedures in particular health and safety.
- Ensure full adherence and compliance to the premises licence operating requirements as directed by management.
- Competitive salary above market rate
- 28 days holiday, plus an extra ‘celebrate you day’ & a paid voluteering day (increasing up to 33 days with each year of continuous service)
- 50% discount when dining in our restaurants
- Recognition vouchers awarded when your efforts are acknowledged by members
- Generous 'Refer a Friend' scheme up to £1,000
- Team socials to celebrate our successes
- Uniform and dry cleaning provided
- Access to Wagestream for financial well-being support
- 24/7 confidential well-being and mental health support via our Employee Assistance Program
- Growth opportunities, both personally and professionally
- Breakout spaces with showers, secure storage, and areas to relax with colleagues
- Company pension scheme
- Access to Hospitality Action benefits hub including eye Test vouchers
We are a community united by attitude, curiosity and optimism, not defined by background.
We celebrate individuality and free expression.
It doesn't matter where you have come from, it's where you are going.
The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.
If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.
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StudySmarter Expert Advice🤫
We think this is how you could land Reservationist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Theroofgardens. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Theroofgardens
Don't be shy about reaching out to Theroofgardens directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservationist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Theroofgardens and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Theroofgardens
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
