Assistant Restaurant Manager

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

We are looking for an experienced Assistant Restaurant Manager to join The Roof Gardens and one of our five restaurants. This is a unique opportunity to be involved in multiple dining concepts and as a pivotal member of our senior front of house team, you will be helping to build your team, put processes and operations in place to ensure first class service, whilst becoming a familiar and friendly face for our members.

Key Responsibilities

• Service Standards: Enhance customer experience by inspiring and guiding the team to adhere to set service standards.
• Financial Support: Assist with financial tasks such as handling daily receipts, managing cash flow, and overseeing point-of-sale systems. Contribute to financial reporting by providing accurate data and observations.
• Team Supervision: Inspire and guide restaurant team during shifts, providing immediate oversight and direction. Address team issues on the floor and provide real-time solutions.
• Team Development: Manage team scheduling, ensuring adequate coverage for all shifts. Assist in training new team members with creative and engaging programs, along with on-going training for existing teams.
• Exceptional Service: Be the primary point of contact for member feedback, handling any queries immediately to enhance overall dining experience.
• Inventory Management: Oversee the day-to-day inventory needs, ensuring stock levels are maintained and orders are placed timely. Conduct regular inventory audits in coordination with stock controller.
• Maintenance & Upkeep: Oversee the maintenance and cleanliness of the restaurant, ensuring compliance with health & safety standards. Co-ordinate with cleaning staff and vendors for regular maintenance and urgent repairs.
• Administrative Assistance: Perform administrative tasks such as record keeping, scheduling meetings, and managing staff files. Assist in payroll preparation and staff documentation.

Skills & Requirements

• Strong capability in managing daily operations and addressing issues promptly.
• Ability to lead and motivate staff in a high-pressure environment.
• A keen focus on delivering superior customer service.
• Attention to detail, especially in administrative and operational tasks.
• Excellent verbal and written communication skills.
• Proficient in organising tasks, scheduling, and inventory management.
• Strong interpersonal skills and the ability to work collaboratively.
• High level of patience and adaptability in a dynamic environment.
• Professional demeanour and a proactive work ethic.
• Act as a vital link in executing the operational strategies set by the Restaurant Manager.
• Ensure the effective and efficient running of daily restaurant activities.

Competitive salary above market rate - We are proud to be a London Living Wage Employer. 28 days holiday, plus an extra ‘celebrate you day’ & a paid volunteering day (increasing up to 33 days with each year of continuous service). 50% discount when dining in our restaurants. Recognition vouchers awarded when your efforts are acknowledged by members. Generous 'Refer a Friend' scheme up to £1,000. Team socials to celebrate our successes. Uniform and dry cleaning provided. Access to Wagestream for financial well-being support. 24/7 confidential well-being and mental health support via our Employee Assistance Program. Growth opportunities, both personally and professionally. Breakout spaces with showers, secure storage, and areas to relax with colleagues. Company pension scheme. Access to Hospitality Action benefits hub including eye test vouchers.