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- Tasks: Support the Reception Manager and create memorable experiences for our members.
- Company: The Roof Gardens, a vibrant social club with stunning views and a welcoming community.
- Benefits: Competitive salary, 28 days holiday, team socials, and well-being support.
- Why this job: Join a unique environment where individuality is celebrated and growth is nurtured.
- Qualifications: 2 years in a similar role, excellent communication skills, and a passion for hospitality.
- Other info: Flexible shifts, career growth opportunities, and a supportive team culture.
The predicted salary is between 28800 - 42000 £ per year.
The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.
We’re seeking a confident and charismatic Assistant Reception Manager to join the vibrant front of house team at The Roof Gardens. As a warm and professional presence, you’ll become a familiar face to our members, ensuring their experience is seamless, welcoming, and memorable from beginning to end.
Key Responsibilities- Support the Reception Manager in overseeing the smooth running of the Front of House and reception area.
- Assist with team scheduling, coordination, and daily task allocation to ensure operational efficiency.
- Help manage reservations, cancellations, confirmations, and general enquiries via phone and email.
- Liaise with F&B, Membership, and Events teams to guarantee a seamless guest journey across all areas of the Club.
- Assist with event preparation and coordination for both large-scale and member events.
- Create a positive, motivating, and professional work environment that encourages development.
- Have at least 2 years of experience in a similar role within a premium or luxury environment.
- Passion for hospitality and creating memorable guest experiences.
- Excellent communication and organisational skills.
- Confidence in managing guest interactions and resolving issues calmly and professionally.
- Flexibility to work varying shifts, including evenings and weekends.
- Competitive salary above market rate.
- 28 days holiday, plus an extra ‘celebrate you day’ & a paid volunteering day (increasing up to 33 days with each year of continuous service).
- 50% discount when dining in our restaurants.
- Recognition vouchers awarded when your efforts are acknowledged by members.
- Generous 'Refer a Friend' scheme up to £1,000.
- Team socials to celebrate our successes.
- Uniform and dry cleaning provided.
- Access to Wagestream for financial well-being support.
- 24/7 confidential well-being and mental health support via our Employee Assistance Program.
- Growth opportunities, both personally and professionally.
- Breakout spaces with showers, secure storage, and areas to relax with colleagues.
- Company pension scheme.
- Access to Hospitality Action benefits hub including eye test vouchers.
We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn’t matter where you have come from, it’s where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.
If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.
Assistant Reception Manager employer: Theroofgardens
Contact Detail:
Theroofgardens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching The Roof Gardens. Check out their social media and website to understand their vibe and values. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As an Assistant Reception Manager, you'll be the face of The Roof Gardens. Role-play common scenarios with a friend or family member to boost your confidence in handling guest interactions and resolving issues smoothly.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects the premium environment of The Roof Gardens while still being comfortable. You want to look professional but also approachable.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Experience: Make sure to highlight your relevant experience in premium or luxury environments. We’re looking for someone who can create memorable guest experiences, so share specific examples that demonstrate your skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your message more effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Roof Gardens.
How to prepare for a job interview at Theroofgardens
✨Know the Venue
Before your interview, take some time to research The Roof Gardens. Familiarise yourself with its history, atmosphere, and the unique experiences it offers. This will not only show your genuine interest but also help you connect your answers to the club's values during the interview.
✨Showcase Your Hospitality Passion
As an Assistant Reception Manager, your love for hospitality should shine through. Prepare examples of how you've created memorable guest experiences in previous roles. Think about specific situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
The role involves working closely with various teams, so be ready to discuss your experience in collaboration. Share stories that highlight your ability to support colleagues, manage schedules, and contribute to a positive work environment. This will show that you're a team player who can help maintain the vibrant atmosphere at The Roof Gardens.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest interactions. Think of scenarios where you resolved issues calmly and professionally. Practising these responses will help you feel more confident and articulate during the interview.
