At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer service in a fast-paced environment.
- Company: Join Thermotraffic, a growing company focused on logistics and customer satisfaction.
- Benefits: Enjoy competitive salary, 25 days leave, pension schemes, and career development.
- Other info: Great opportunities for career progression in a supportive work culture.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Proven leadership skills and a proactive, solution-oriented mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Lead and support a team of Customer Service Administrators and Warehouse Operatives.
- Coordinate and allocate daily workloads in line with operational priorities.
- Manage customer accounts, reporting and administration.
- Ensure adequate staffing levels, including cover for holidays, absences, weekends and bank holidays.
- Plan resources effectively to avoid delays and ensure smooth operations.
- Maintain a safe, clean and compliant working environment.
- Generate, check and issue weekly customer invoices accurately and on time.
- Monitor performance and ensure company procedures and customer standards are met.
- Investigate and resolve operational issues and non-conformances.
- Implement and monitor corrective actions.
- Maintain clear and professional communication with customers.
- Ensure efficient use of warehouse space based on stock movement.
- Support stock control coordination.
- Ensure continuity of service during team absences.
- Act as deputy for the Site Manager when required.
About You
- You are a proactive team leader who thrives in a fast‑paced environment and takes pride in delivering excellent customer service.
- Experience in a supervisory or team leader role.
- Strong people management and communication skills.
- Hands‑on, solution‑oriented mindset with a “can‑do” attitude.
- Organised and able to prioritise effectively.
- IT literate with strong administrative and numerical skills.
- Experience in logistics, warehousing or distribution (preferred).
- Ability to implement operational and Health & Safety procedures.
- Comfortable working in a cold store environment.
- Experience in temperature‑controlled logistics is an advantage, but not essential.
What We Offer
- Competitive, market‑based salary
- 25 days annual leave
- Pension and insurance schemes
- Training and development opportunities
- Career progression within a growing organisation
- A supportive and professional working environment
Customer Services Supervisor in Bury St Edmunds employer: Thermotraffic
Thermotraffic is an exceptional employer located in Bury St. Edmunds, offering a supportive and professional working environment where team leaders can thrive. With competitive salaries, 25 days of annual leave, and ample training and development opportunities, employees are encouraged to grow their careers within this expanding organisation. The company fosters a culture of teamwork and excellence in customer service, making it an ideal place for those seeking meaningful and rewarding employment.
We think you need these skills to ace Customer Services Supervisor in Bury St Edmunds
Team Leadership
Workload Coordination
Customer Account Management
Staffing Management
Resource Planning
Health & Safety Compliance
Invoicing Accuracy
