At a Glance
- Tasks: Support logistics operations and ensure smooth customer service processes.
- Company: Join Thermotraffic, a leading European logistics provider with a focus on teamwork and quality.
- Benefits: Enjoy a competitive salary, 20 days annual leave, and training opportunities.
- Other info: Flexible work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: 2 years' experience in admin or customer service; logistics experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Support, coordinate & make an impact. We’re looking for a proactive and detail‑oriented Customer Services Administrator to support our operations and ensure everything runs smoothly behind the scenes. In this role, you’ll be a key part of our logistics operation—supporting daily administrative processes, maintaining accurate records, and ensuring our customers receive the high level of service they expect.
About Thermotraffic: Thermotraffic is a leading European logistics provider specialising in temperature‑controlled transport, warehousing, and supply chain solutions. We support customers across industries such as food, pharma and retail, delivering reliable and high‑quality services through a strong network and modern logistics systems. At Thermotraffic, we value teamwork, quality, safety and continuous improvement. We offer a dynamic, international working environment where employees have the opportunity to grow and develop their careers.
Your key responsibilities:
- Administration & Operations: Provide administrative and operational support within customer service and logistics processes. Accurately process orders, shipments, movements and invoices. Prepare, maintain and complete files and documentation to ensure smooth operations.
- Customer Service & Communication: Maintain clear and professional communication with customers, suppliers and internal teams. Build and maintain strong working relationships with stakeholders. Support customer queries and follow up in a timely manner.
- Process Monitoring & Improvement: Monitor processes and report irregularities or operational issues. Identify opportunities to improve efficiency, service quality and customer satisfaction. Work closely with different departments to support operational continuity.
- Compliance & Quality: Ensure all work is carried out in line with company procedures and legal requirements. Maintain high standards of accuracy, quality and service.
What we’re looking for:
- Experience & Knowledge: Minimum 2 years’ experience in an administrative or customer service role. Experience within logistics, transport or supply chain is highly desirable. Good understanding of administrative processes and systems.
- Skills & Competencies: Strong attention to detail and high level of accuracy. Excellent organisational and time management skills. Strong communication skills (written and verbal English required). Customer‑focused with a proactive and problem‑solving mindset. Ability to work independently and collaboratively within a team. Flexible and able to work in a fast‑paced environment.
- Systems & Tools: Good knowledge of MS Office (Excel, Outlook, Word). Experience with ERP or logistics systems is an advantage.
The Thermotraffic offer: Competitive, market‑based salary. 20 days annual leave. Pension and insurances. Training and development opportunities. Opportunity to grow into broader operational responsibilities over time.
Get in touch: If you think this is the role for you, contact us today via the application button on this page. If you have any questions, please send an email to careers@thermotraffic.com.
Customer Services Administrator in Bury St Edmunds employer: Thermotraffic
At Thermotraffic, we pride ourselves on being a leading European logistics provider that values teamwork, quality, and continuous improvement. Our dynamic and international work environment not only fosters collaboration but also offers ample opportunities for career growth and development, making us an excellent employer for those looking to make a meaningful impact in the logistics sector. With competitive salaries, comprehensive benefits, and a commitment to employee training, we ensure our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Bury St Edmunds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thermotraffic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thermotraffic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Administrator in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thermotraffic:Your cover letter is your chance to shine! Tell us why you want to work at Thermotraffic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thermotraffic!
How to prepare for a job interview at Thermotraffic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
