At a Glance
- Tasks: Lead a team to ensure smooth customer service operations and logistics.
- Company: Join Thermotraffic, a leader in temperature-controlled logistics solutions.
- Benefits: Enjoy competitive salary, 25 days leave, and career progression opportunities.
- Other info: Supportive workplace with training and development opportunities.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in a supervisory role and strong communication skills are essential.
The predicted salary is between 32000 - 35000 £ per year.
Ready to take the next step in your career? We’re looking for a hands‑on Customer Services Supervisor to lead a small team and keep our operations running smoothly. In this role, you’ll be at the heart of our logistics operation—driving performance, supporting your team, and ensuring our customers receive the high level of service they expect.
Your Key Responsibilities
- Lead and support a team of Customer Service Administrators and Warehouse Operatives
- Coordinate and allocate daily workloads in line with operational priorities
- Manage customer accounts, reporting and administration
- Ensure adequate staffing levels, including cover for holidays, absences, weekends and bank holidays
- Plan resources effectively to avoid delays and ensure smooth operations
- Maintain a safe, clean and compliant working environment
- Generate, check and issue weekly customer invoices accurately and on time
- Monitor performance and ensure company procedures and customer standards are met
- Investigate and resolve operational issues and non-conformances
- Implement and monitor corrective actions
- Maintain clear and professional communication with customers
- Ensure efficient use of warehouse space based on stock movement
- Support stock control coordination
- Ensure continuity of service during team absences
- Act as deputy for the Site Manager when required
About You
- You are a proactive team leader who thrives in a fast‑paced environment and takes pride in delivering excellent customer service.
- Experience in a supervisory or team leader role
- Strong people management and communication skills
- Hands‑on, solution‑oriented mindset with a “can‑do” attitude
- Organised and able to prioritise effectively
- IT literate with strong administrative and numerical skills
- Experience in logistics, warehousing or distribution (preferred)
- Ability to implement operational and Health & Safety procedures
- Comfortable working in a cold store environment
- Experience in temperature‑controlled logistics is an advantage, but not essential.
What We Offer
- Competitive, market‑based salary
- 25 days annual leave
- Pension and insurance schemes
- Training and development opportunities
- Career progression within a growing organisation
- A supportive and professional working environment
About Thermotraffic
Thermotraffic delivers high‑quality, temperature‑controlled logistics solutions across the supply chain, with a strong focus on reliability, efficiency and customer partnership.
Get in touch
If you think this is the role for you, contact us today via the application button on this page. If you have any questions, please send an email to careers@thermotraffic.com.
Customer Services Supervisor in Bury St Edmunds employer: Thermotraffic GmbH
At Thermotraffic, we pride ourselves on being an excellent employer, offering a supportive and professional working environment where your contributions truly matter. With competitive salaries, generous annual leave, and ample training and development opportunities, we empower our employees to grow within a dynamic logistics sector. Join us in a role that not only enhances your career but also allows you to make a meaningful impact in delivering high-quality, temperature-controlled logistics solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Supervisor in Bury St Edmunds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thermotraffic GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thermotraffic GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Supervisor in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thermotraffic GmbH:Your cover letter is your chance to shine! Tell us why you want to work at Thermotraffic GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thermotraffic GmbH!
How to prepare for a job interview at Thermotraffic GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
