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For Companies At a Glance
- Tasks: Provide 1st/2nd line IT support to ensure smooth operations for users.
- Company: Join Thermoteknix, a leader in thermal imaging and augmented reality.
- Benefits: Enjoy competitive salary, training opportunities, and a collaborative environment.
- Other info: Great career growth potential in a dynamic, tech-driven company.
- Why this job: Be part of innovative tech solutions that make a real difference.
- Qualifications: 2-3 years in IT support and strong problem-solving skills required.
The predicted salary is between 28800 - 43200 £ per year.
Company Profile
Location: Waterbeach, UK
Department: IT
Type: Full-time, Permanent
Thermoteknix Systems Ltd, founded in 1982 and based in Cambridge, is a world leader in thermal imaging, night vision, and augmented reality systems. Our award-winning technologies are trusted by defence, security, and industrial customers in over 70 countries. With in-house R&D, cutting-edge innovation, and a global reputation for quality, we design and manufacture solutions that perform in the toughest environments.
Role Overview
We are looking for a proactive and hands-on IT Support Technician (1st/2nd Line) to help keep our fast-paced, technically driven organisation running smoothly. You will play a key role in ensuring our people have reliable access to the tools, systems, and devices they need to stay productive—whether they’re working on-site or remotely. With experience in customer-focused IT support environments, you’ll be confident assisting a smart and demanding user base, troubleshooting a wide variety of hardware, software, and infrastructure issues with professionalism and curiosity. You will take ownership of issues, drive them to resolution, and contribute to the continuous improvement of our IT environment. Day‑to‑day, you’ll work alongside the team responsible for IT, assisting with IT administration tasks and ongoing operational support. The role offers opportunities to develop your skills and gain broader experience through continuous professional development. This role is ideal for someone who values teamwork, consistency, and a methodical approach to delivering reliable IT support across the organisation.
About You
Key Responsibilities
- Provide 1st and 2nd line support to approximately 80 Windows 11 users working both on-site and remotely, ensuring issues are resolved promptly and escalated when required.
- Support and troubleshoot Microsoft 365 applications, including Teams, Outlook, Word, Excel, PowerPoint, and SharePoint.
- Set up, configure, and decommission IT assets such as laptops, desktops, and Android mobile devices.
- Administer user accounts in a hybrid cloud environment.
- Perform basic Exchange Online administration, including troubleshooting and shared mailbox management.
- Onboard and offboard users, including account creation/deletion, device provisioning, permissions setup, and introductory training on core systems.
- Handle network port patching and assist with port-security-related issues.
- Support the sales team with our CRM platform (Pipedrive), ensuring smooth operation and troubleshooting issues (training provided).
- Manage and maintain backup solutions to safeguard critical business data.
- Troubleshoot issues with our 3CX VoIP system.
Required Skills & Experience
- 2–3 years experience in a similar IT support role or demonstrable equivalent experience.
- A-Level (or equivalent) in Computing/IT, or relevant professional experience.
- A relevant IT certification such as those from Microsoft, CompTIA, or Cisco would be an advantage.
- Strong problem‑solving abilities, including a methodical and structured approach to diagnosing and resolving issues.
- Excellent people skills, with the ability to communicate clearly and effectively with both technical and non‑technical users.
- Ability to work well as part of a team, collaborating with colleagues, partners, and stakeholders across the business.
Desirable Skills & Experience
- Experience working with Linux‑based systems.
- Familiarity with the Cyber Essentials Plus scheme and its requirements regarding secure network configuration.
- Familiarity with ITIL principles, especially around incident, problem, and change management.
Why us?
- Involvement in cutting-edge imaging technologies.
- Collaborative working environment with strong technical expertise.
- Training and career development opportunities.
- Competitive salary and benefits package.
IT Support Technician (1st/2nd Line) in Cambridge employer: Thermoteknix Systems Limited
Contact Detail:
Thermoteknix Systems Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (1st/2nd Line) in Cambridge
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups, tech events, or even online webinars. You never know who might have a lead on that perfect IT Support Technician role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting experiences, and any relevant certifications. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Don’t just apply for jobs—follow up! After submitting your application through our website, drop a quick email to the hiring manager expressing your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle difficult users. The more prepared you are, the more confident you’ll feel when it’s time to shine!
We think you need these skills to ace IT Support Technician (1st/2nd Line) in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Windows 11, Microsoft 365, and any relevant IT certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and how you can contribute to our team. Mention specific experiences that demonstrate your problem-solving abilities and teamwork skills.
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical skills. Whether it’s troubleshooting VoIP systems or managing user accounts, let us know how you’ve tackled similar challenges in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Thermoteknix Systems Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and Microsoft 365 applications. Be ready to discuss how you've tackled common issues in the past, as well as any troubleshooting techniques you’ve used. This will show that you're proactive and have hands-on experience.
✨Show Off Your People Skills
Since you'll be dealing with a smart and demanding user base, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical users. This will demonstrate your ability to connect with colleagues across the organisation.
✨Prepare for Scenario Questions
Expect questions that put you in real-life IT support scenarios. Prepare by thinking through how you would handle specific issues, like troubleshooting a VoIP system or managing user accounts in a hybrid cloud environment. This will help you showcase your problem-solving skills effectively.
✨Emphasise Teamwork and Continuous Improvement
Highlight your experience working in teams and your commitment to improving IT processes. Share examples of how you've contributed to team projects or suggested improvements in previous roles. This aligns perfectly with the collaborative culture at Thermoteknix Systems Ltd.