At a Glance
- Tasks: Provide top-notch customer support and manage orders in a collaborative team.
- Company: Join Thermo Fisher Scientific, making a global impact on health and safety.
- Benefits: Professional growth opportunities, supportive environment, and flexible work arrangements.
- Other info: Dynamic workplace with a focus on innovation and teamwork.
- Why this job: Be part of a mission-driven team that tackles real-world challenges every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20790 - 25410 £ per year.
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll provide excellent customer support throughout the service lifecycle, from initial contact through order fulfillment. Working in our collaborative environment, you'll handle customer inquiries, process orders, manage quotations, and maintain customer data while working with cross-functional teams to deliver outstanding results. This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success.
You’ll serve as a key point of contact for both internal and external customers, demonstrating strong problem-solving abilities while maintaining high standards of accuracy and efficiency. Using various ERP and CRM systems, you’ll process orders, track shipments, resolve issues, and ensure customer satisfaction through proactive communication and follow-up. As part of our customer-focused team, you’ll contribute to continuous process improvement initiatives while upholding our core values of Integrity, Intensity, Innovation, and Involvement.
Requirements:
- Minimum 1 year of customer service experience, particularly in SSC/multinational environment preferred
- Government Body award or equivalent certification
- Strong written and verbal communication skills in English; additional European language proficiency highly valued
- Proficient in Microsoft Office applications
- Experience with ERP systems (Oracle/SAP) beneficial but not required - training provided
- Excellent attention to detail and accuracy in data entry and documentation
- Strong problem-solving abilities and capacity to manage multiple priorities under deadlines
- Collaborative with positive attitude and exceptional teamwork skills
- Ability to work independently and take initiative in routine tasks
- Professional judgment and diplomacy in handling customer interactions
- Experience using CRM systems and customer service software preferred
- Ability to adapt to new processes and technologies
- Strong organizational skills and ability to prioritize effectively
- Flexibility to participate in cross-training and support activities as needed
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Customer Service Representative in Paisley employer: Thermofisher Scientific
Thermo Fisher Scientific is an exceptional employer, offering a supportive work culture that values teamwork and innovation in the heart of Newport, Wales. Employees benefit from comprehensive training programs and opportunities for career advancement, ensuring personal and professional growth within a dynamic environment. With a commitment to Good Manufacturing Practices, you will be part of a team that plays a crucial role in delivering high-quality products while enjoying a flexible work schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Paisley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thermofisher Scientific. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thermofisher Scientific before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Paisley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thermofisher Scientific:Your cover letter is your chance to shine! Tell us why you want to work at Thermofisher Scientific specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thermofisher Scientific!
How to prepare for a job interview at Thermofisher Scientific
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
